Job Description

Posting number: 202610-LIBSRVMNGR

Department: ACADEMIC AFFAIRS

Job classification: Library Services Manager

Posting type: Open

Categories: Library

Summary

This posting will remain open until the position is filled. Priority consideration for application received by October 25, 2026.

The Highline College Library provides an inclusive, welcoming environment with quality services and resources that support the digital/information literacy and lifelong learning needs of our diverse students, faculty, and staff. We work collaboratively with faculty, students and staff to develop library literacy skills and to foster successful learning environments.

Highline College is seeking a customer service-focused and collaborative Library Services Manager to lead daily library circulation and technical services operations. As a member of the Library Management Team, this position supports equitable student success through culturally responsive practices, compassionate leadership, and a commitment to serving diverse and historically underserved students.

This position is an exempt full-time position and is eligible for overtime.

Examples of duties

Reporting to the Associate Dean of Library and Student Learning Resources, this position will:

Customer Service

• Maintain a welcoming, student-centered library environment aligned with the college’s strategic and anti-racist goals;
• Coordinate and train circulation staff and other library employees assigned to circulation desk duties to ensure consistent, high-quality service and adherence to established library policies;
• Resolve patron concerns promptly and professionally.

Supervisory

• Supervise, develop, and evaluate circulation and technical services staff and student employees;
• Ensure effective daily library operations by overseeing scheduling, training, and performance monitoring;
• Train staff and students on providing library services including basic technology troubleshooting and ready reference, referring in-depth and complex questions to a Librarian.

Operational

• Plan, organize, and oversee all library circulation and technical services operations and workflows;
• Direct and assess workflows in Ex Libris Alma; train campus staff in effective system use, provide reports as needed;
• Provide consistent circulation desk coverage and deliver operational support for assigned functional areas;
• Stay informed on academic library trends and best practices;
• Evaluate existing library services and recommend innovative solutions responsive to evolving campus needs.

Collaboration

• Serve as an active member of the Library Management Team, contribute to strategic initiative, project planning, and assessment processes; advocate for circulation and technical services priorities;
• Assist with library outreach initiatives, including participation in outreach events;
• Serve on campus committees;
• Represent Highline College and keep current on developments in the Alma library services platforms (LSP) by actively participating in the Washington State Community and Technical College Library Consortium (WACTCLC).

Administrative

• Establish measurable goals that advance library services and track progress toward completion;
• Lead emergency training for library staff and lead all communication related to building issues;
• Generate and analyze reports on circulation trends, operational activities, and gate counts;
• Other duties as assigned.

Policies

• Develop and recommend student-centered library policies and procedures in collaboration with the Library Management Team;
• Enforce campus and library policies and procedures and ensure compliance with FERPA and confidentiality requirements.

Skills and Abilities

• Excellent written, oral, and cross-cultural communication skills;
• Demonstrated commitment to high-quality service for internal and external patrons;
• Ability to identify barriers to student success and recommend improvements;
• Ability to build and maintain effective relationships across diverse groups;
• Proficiency with Microsoft Office Suite and Google products;
• Strong organizational skills with the ability to manage timelines and competing priorities;
• Self-starter with strong independent decision-making skills;
• Ability to coordinate activities across library and campus departments;
• Demonstrated ability to plan, coordinate, and execute projects.

Additional Information

PHYSICAL WORK ENVIRONMENT:

Work occurs in both an office environment and at a library public service desk. This role involves spending time at a computer workstation, moving throughout the library to support operations and consult with colleagues, and sustaining attention and accuracy in a busy setting with frequent interruptions.

WORK SCHEDULE:

40 hours per week, Monday - Friday, between the hours of 8:00 am - 6:00 pm; May work Sundays as backup as needed.

Qualifications

REQUIRED QUALIFICATIONS:

• Two years customer service experience; AND
• 2 years of supervisory experience; AND
• Significant progress or completion of Ex Libris/Alma certification within 12 months of the hire date.

DESIRED QUALIFICATIONS:

• Bachelor’s degree;
• Bi-lingual;
• Experience in an educational setting;
• Knowledge of LSPs and discovery services such as Ex Libris Alma and Primo, and usage-statistics reporting tools.

Supplemental information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE

Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes.

Highline prioritizes access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values. We are proud Highline strives to improve access to Education for our student community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a equal opportunity focused workplace that reflects the communities we serve.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;
2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required.

APPLICATIONS MUST BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/highline

NEED APPLICATION HELP?

Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

Highline College is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identities. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS

The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

TITLE IX POLICY

Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/

The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.