City of Cambridge

Library Clerk, Adult Services

City of Cambridge  •  Cambridge, MA (Onsite)  •  4 months ago
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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, technical and clerical duties in the Tech Bar and other areas as needed.

  • Delivers exceptional and engaging service to the public.
  • Maintains the orderly function of the public computer and printer area (Tech Bar) and works in other public service areas as assigned.
  • Assists patrons with use of a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
  • Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
  • Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to professional staff as needed.
  • Maintains orderliness and neatness in the library. May process deliveries, merchandize and shelve materials, and read shelves.
  • May assist patrons in locating books and information, referring them to professional staff as needed.
  • May assist in the implementation of library programs.
  • May assist in operating audiovisual and STEAM equipment in the presentation of library programs.
  • Promotes library services.
  • May participate in occasional outreach activities.
  • Attends meetings and trainings and may participate in workgroups for planning and implementing programs, projects and initiatives.
  • Any other duties as required for the good of the Library.

MINIMUM REQUIREMENTS:

Education and Experience:High school diploma or high school equivalency is required.

Knowledge, Skills and Abilities:

  • Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
  • Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
  • Strong customer service skills and commitment to public service.
  • Ability to work with a diverse population in an urban setting.
  • Knowledge of urban public library concepts and techniques.
  • Knowledge of current technology and technological trends.
  • Ability to operate library computers, equipment, software and systems.
  • Effective communication skills.
  • Strong interpersonal skills and positive attitude.
  • Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
  • Sound judgment and problem-solving skills, including ability to handle unexpected situations.

PREFERRED REQUIREMENTS: Bachelor’s degree or coursework beyond the high school level is preferred. Previous library experience, ILS experience, and fluency in a language in addition to English is preferred.

PHYSICAL REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.

SCHEDULE:The work week is 15 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

Monday: 8:30 -11:30
Tuesday: 8:30 -11:30
Wednesday: 8:30 -11:30
Thursday: 8:30 -11:30
Friday: 8:30 -11:30

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

  • Resume
  • Cover Letter
City of Cambridge

About City of Cambridge

Cambridge is a city in Middlesex County, Massachusetts, United States, in the Greater Boston area. It was named in honor of the University of Cambridge in England, a nexus of the Puritan theology embraced by the town's founders. Notably, Cambridge is home to two internationally prominent universities, Harvard University and the Massachusetts Institute of Technology. According to a 2008 census estimate the city population was 105,594. It is the fourth most populous city in the state, behind Boston, Worcester, and Springfield. Cambridge is one of the two county seats of Middlesex County (Lowell is the other).

The site for what would become Cambridge was chosen in December 1630, because it was located safely up river from Boston Harbor, which made it easily defensible from attacks by enemy ships. The first houses were built in the spring of 1631. The settlement was initially referred to as "the newe towne"​. Official Massachusetts records show the name capitalized as Newe Towne by 1632. Located at the first convenient Charles River crossing west of Boston, Newe Towne was one of a number of towns (including Boston, Dorchester, Watertown, and Weymouth) founded by the 700 original Puritan colonists of the Massachusetts Bay Colony under governor John Winthrop. The original village site is in the heart of today's Harvard Square. The marketplace where farmers brought in crops from surrounding towns to sell survives today as the small park at the corner of John F. Kennedy (J.F.K.) and Winthrop Streets, then at the edge of a salt marsh, since filled.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
1846
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