Job Description

The Enoch Pratt Free Library has an opening for a Circulation Assistant II at the Central branch in the Library Circulation Department. This role involves engaging with the public, supporting library circulation processes, and ensuring a high-quality customer experience.

Work hours can be scheduled on days, evenings and Saturdays, which will vary based on departmental needs. This position reports to the Circulation Manager.

Department: State Library Resource Center (SLRC)

Location: 400 Cathedral Street Baltimore, MD 21201

Salary: $40,351 to $46,252 per year

Job Type: On-site Full-Time, Benefits Included

Summary of Duties:

• Customer Service: Greet library visitors, respond to questions, and provide information about agency procedures and operations. Help customers with library technology such as printers, copiers, self-check stations, and faxing.
• Circulation Support: Manage circulation tasks such as customer registration, issuing library cards, processing library materials, updating customer records, monitoring email, and other administrative duties.
• General Administration: Organize office supplies, sort mail, handle cash purchases, and other tasks that support the team.

Minimum Qualifications:

• Graduation from high school or possession of a GED certificate.
• Two years of experience in customer service and/or administrative support.
• Experience using a variety of technologies including Internet browsers, digital resources, mobile devices, and standard office software, email, and chat platforms.
• Physical Requirements: Physical exertion such as standing or sitting for long periods; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals.

Preferred Qualifications:

• Associates degree from an accredited college or university.
• Experience working in a retail, restaurant, library, or other customer-focused setting.
• Experience handling cash and cash payments.
• Multicultural experience, and experience working with vulnerable populations or communities.
• Experience providing user instruction/teaching customers to use resources or products.
• Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages.

Required Knowledge, Skills and Abilities:

• Excellent communication and people skills and requires working with both the public and internal staff.
• Quick learners with a high aptitude for customer service and organizing.
• Self-motivated, patient, flexible, and team players.
• Ability to read small print.
• Aptitude for accuracy and the ability to follow instructions.
• Proficiency with computers, and technology. Knowledge of Microsoft Office Suite software programs and Google Applications at an intermediate level.
• Ability to deal courteously with other employees and the public, both in person and by telephone. Ability to locate and retrieve information from a variety of sources and to compile the information following general directions.
• Ability to read, interpret, and follow instructions.
• Demonstrates a proactive attitude toward embracing new challenges and tasks.
• Strong problem-solving skills to address unique situations encountered in a setting with customers and staff from diverse backgrounds.
• Maintains effective communication and collaboration with teams across the Central Library and the Enoch Pratt Free Library system.

(We reserve the right to withdraw this posting at any time due to overwhelming response.)

Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

Please Attach Your Resume To Be Considered.

THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER