Job Description

Posting number: 611000260 PTLA-MB AUG 2026

Department: Library

Job classification: Library Assistant

Posting type: Open

Categories: Library

Performs skilled administrative support work in the public service areas of the public library, and related work as apparent or assigned. Work is performed under the general direction of the Librarian.

Some weekend and evening work is required.

Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Qualification Requirements
Toperform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of duties

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets customers; answers customer questions.
• Checks out library materials; Checks in and sorts returned materials; assists customers with renewals and requested items.
• Empties book returns; shelves library materials and straightens shelves; assists with managing library collections.
• Collects fines and fees from customers; ensures transactions to customer accounts are recorded correctly; prepares daily cash report; issues receipts; assesses customer for lost or damaged items.
• Processes library memberships; explains library policies.
• Sends out billing and overdue notices;
• Operates standard office equipment and assists customers with the use of copiers, fax machines, etc.
• Assists customers with on-line catalog use and basic computer use; helps customers find library resources; helps customers fill out forms.
• Oversees volunteers.
• Pulls resources for outreach and in-house programs; may act as an assistant during outreach or in-house programs.
• Receives and directs incoming calls;
• Maintains knowledge of library materials, information resources, current events, and new technologies.
• Monitors library and customer activity; provides assistance in other service areas as necessary
• Provides outreach services to the community; and assists with developing and scheduling special programming.
• Enters a variety of information into computer system; prepares various statistical reports.
• Assists with processing library materials;
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.
• Processes material for consortium resource sharing.

Qualifications

Some knowledge of library operations; general knowledge of office terminology, procedures and equipment; ability to perform library tasks and to adhere to prescribed routines; ability to perform routine clerical tasks; ability to operate standard office and computer equipment; ability to operate standard office productivity software such as Microsoft Office, ability to operate various mobile devices such as e-readers, tablets, and smart phones; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships with associates and customers.

Supplemental information

High school diploma or GED and moderate experience in customer service, or equivalent combination of education and experience.

Candidates with bilingual capabilities are preferred and encouraged to apply!

Pay rate will be determined based on qualifications, internal equity, budget and market considerations.