Job Description

The purpose of this classification is to perform routine clerical and customer service work at a circulation desk or in other technical service functions of the library. This is an entry level position. Incumbents in this classification are under close supervision as technical service functions are attained.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:

• Provides customer service to library patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment in assigned area.
• Returns library books and materials to appropriate shelving areas: shelves or places materials in appropriate order; reads labels to ensure materials belong to assigned branch and are arranged in proper order; and locates materials or searches for missing materials as needed.
• Checks library materials in and out: operates the library’s automated circulation system to charge, discharge, and renew books and audio/visual materials; retrieves items from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.
• Performs general tasks related to library operations, which may include sorting and organizing donated paperbacks and other materials, moving book carts, maintaining general appearance of library, cleaning counters, watering plants, or running various errands.
• Empty bins in receiving area when items are delivered/returned: sorts items to go to proper local branches; and checks in, labels, and distributes incoming material to the proper location.
• Answers the telephone: provides information and assistance; takes and relays messages or directs calls to appropriate personnel; and returns calls as necessary.
• Provides computer and reference assistance to library patrons: assists patrons in finding required information; instructs patrons in use of various library systems and resources; suggests appropriate internal and external resources for queries; and conducts informal training, as needed.
• Perform other duties of a similar nature or level.

Qualifications

Education: High school diploma or GED is required.

Experience: One year of experience in customer service or related field.

Knowledge/Skills/Abilities:

• Considerable knowledge of library collections and automation systems.
• Proficiency in handling routine details with attention and accuracy.
• Proficiency in accurate data entry.
• Mastery of operating standard office equipment, personal computer, and photocopier.
• Good communication skills, both oral and written.
• Excellent customer service skills.
• Demonstrated ability to work independently.

Licensing:

• Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

PERFORMANCE APTITUDES:

• Data Utilization Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
• Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal: Requires the ability to utilize a wide variety of reference and descriptive data and information.
• Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
• Sensory Requirements: Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Salary

$30,035