Job Description

Posting number: 02405

Department: Library

Job classification: Library Assistant

Posting type: Open & Promotional

Categories: Clerical & Data Entry, Community Services, Library, Education, Customer Service, Education, Training & Library

Summary

Catawba County Library System is recruiting hourly Library Assistants to provide excellent customer service to library patrons while supporting early literacy, lifelong learning, and community engagement. Join our team as we empower lives and build our community by bringing people, information, and ideas together.

These positions work on an on-call/as-needed basis. There is no guaranteed schedule, with a maximum of 19 hours per week and no benefits. Applicants must have the availability and flexibility to work a variety of shifts at any of our seven library locations or on the mobile Library to Go unit. Library hours are Monday – Thursday 9 AM to 8 PM and Friday – Saturday 9 AM to 6 PM.

Only applicants interested in part-time, on-call (“sub”) work will be considered. This must be indicated on the job application.

Examples of duties

• Provide excellent customer service to library patrons in person and by phone
• Perform a full range of circulation services, including checking materials in/out, issuing and reviewing library cards, managing patron accounts, placing holds, transferring materials, and resolving account issues
• Collect fees and assist with sales transactions
• Provide basic reader’s advisory and reference assistance using print and online resources
• Assist patrons with computers, personal technology devices, copiers, scanners, fax machines, and the library’s digital resources
• Maintain library collections, including shelving print and non-print materials, and performing shelf maintenance
• Support the preparation, promotion, and execution of library programs, events, and outreach activities
• Travel with the Library to Go to community events (indoors and outdoors) to assist with setup, teardown, outreach, promotion of services, and circulation
• Adapt to changing needs and perform other related duties as assigned

Qualifications

• Bachelor’s degree in any field; OR
• Associate's degree in Business, Education, English, Communications, Library Science, or a related field; OR
• High school diploma or GED equivalent and 1 year of clerical/public service experience, preferably in a library or a related customer service setting (i.e., bookstore)

Supplemental information

• Excellent customer service and communication skills
• Proficiency with a variety of computer programs and technologies
• This position requires the ability to lift/carry up to 25 pounds (books, boxes, supplies), push/pull up to 50 pounds (full library carts), stoop/kneel to shelve books, and stand for long periods of time in order to work the circulation desk, assist patrons, and other various duties.

Preferences:

• Public library experience
• Bilingual (English-Spanish) applicants