Job Description
Position Information
About Us
Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Library Assistant
FLSA
Non-Exempt
FT/PT
Part Time
Hours Per Week
9 to 25 as needed
Work Schedule
Mon-Thurs 12-5 pm, Friday 9 am to 1 pm
Position Salary Range
$17.00/hour
Summary
The Faculty Development & Learning Innovation team is seeking a Library Assistant to join our team at the HCC Library. This role involves providing exceptional customer service to all users, upholding, and administering library and college policies, and working under the direction of the Circulation and Access Services Manager. The goal is to deliver an optimal library experience for users. This is an on-campus/non-telework position.
Essential Role Responsibilities
Circulation and User Services:
- Assist users with checking-in, checking-out, and placing holds for library materials
- Manage fines and fees accurately
- Support the usage and reservation of study rooms
- Monitor noise levels and guide users to appropriate areas
Information and Resource Management:
- Utilize the library’s catalog and databases to locate and retrieve books and resources
- Shelve and edge material
- Provide basic computer and technology assistance for printing, scanning, copying, saving, downloading, and uploading
Customer Service and Communication:
- Answer user questions and direct them to Library and college campus resources/services
- Resolve issues as they arise and communicate effectively with other staff and supervisors
- Support colleagues and supervisors with various tasks
Operational Duties:
- Perform opening and closing procedures
- Perform other duties as assigned
Minimum Education Required
High School or equivalent
Experience Required
Work Experience:
- 1-year customer service
- Previous work experience in a library setting, preferred
Key Skills and Abilities:
-
Attention to Detail -Demonstrates exceptional attention to detail and ensures a high level of accuracy in all tasks
-
Organizational Skills -Excellent organizational skills and the ability to multitask effectively
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Teamwork – Ability to work independently and as part of a team
-
Customer Service -Outstanding customer service abilities
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Communication Skills – Strong written and verbal communication skills
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Confidentiality – Ability to maintain strict confidentiality
Physical Requirements:
- Capable of standing for long periods of time
- Ability to lift, push up to 50 pounds, and bend as needed
- Strong fine motor skills for operating computer terminals
Operational Skills:
- Proficient in answering phone calls professionally and efficiently
Availability:
- Flexible availability to work during library hours, including weekends
Minimum and Preferred Qualifications
Physical Demand Summary
Division
Faculty Development & Learning Innovation
Department
Library
