Job Description

LIBRARY

Library Assistant (25260811)

The University Library invites applications for a Library Assistant to join our User and Information Services team at the Au Shue Hung Memorial Library (Main Library). This is a front-line role where you will be the first point of contact for students, researchers, and faculty — answering queries, supporting resource access, and delivering the kind of responsive, knowledgeable counter service that shapes how the entire university community experiences the library every day. If you take pride in helping people and thrive in a busy, intellectually stimulating environment, we would love to hear from you.

Responsibilities:

• Provide excellent, empathetic, and professional service at the Main Library’s User Services Counter and handle reference enquiries in person, phone, email and on various chat channels; shift work, including evenings, weekends, and public holidays, is required to maintain continuous service;
• Coordinate resources sharing services with local and overseas partners;
• Update library guides and physical notices;
• Compile user services statistics for administrative use and strategic planning; and
• Take part in cross-functional teams as assigned and assist in any other tasks assigned by the supervisor or cluster head to support library operations and projects.

Requirements:

• Applicants should possess at least a recognised higher diploma / associate degree, a recognised university degree or equivalent qualification is preferred; strong interpersonal and communication skills, along with a strong willingness to learn new knowledge and skills, are required;
• Good written and oral communication skills in both English and Chinese (including Putonghua); hands-on knowledge of MS Office applications; and
• Qualification or work experience in the library field is preferred but not essential; familiarity with Alma (Integrated library system) is an advantage.

Salary will be commensurate with qualifications and experience.

The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review, mutual agreement and availability of funding.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.