This advert is open to current redeployment Suffolk County Council staff only
At Suffolk County Council we’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities.
Your role and responsibilities
As a Library and Information Advisor, you’ll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.
On a typical day, you might:
Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
Support customers with using library services, from borrowing books to navigating digital resources.
Run and support activities such as children’s story time, crafts, and community events.
Deliver sessions based on the Suffolk Community Libraries Word Play model, designed for pre school children and their parents and carers.
Help customers with IT queries, including using mobile devices, email, and social media.
Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services.
Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.
This is a physically active role that involves bending and lifting. It is also a lone working post and as such you’ll be expected to open and close the library buildings.
Alarge part of the role will be working with pre-school age children and their parents and carers.
Your working pattern
You will need
We’re looking for someone who:
Can deliver great customer service to people of all ages.
Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
Is confident engaging with young people and enthusiastic about delivering activities like children’s crafts and story sessions.
Is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
Works well as part of a team and is happy to support colleagues.
Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.
If you’ve worked in a customer-facing role, enjoy helping people, and have experience working with children, we’d love to hear from you. An interest in books and computers is a big plus.
You can view a full list of requirements in the Job and Person Profile, see how to apply section below. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
You’ll be joining a friendly, supportive team that’s passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report
For more information
Please contact Sharon Chapman for a casual conversation. You can reach them by emailing:sharon.chapman2@suffolk.gov.uk
How to apply
Step 1 – Read the Job and Person Profile (JPP) (Word).
Step 2 – Click ‘Apply Now’ to start your online application.
Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template
Give an example of an activity or event you’ve run or supported for children. What did you do to keep them engaged?
Describe a time when you helped someone use technology or digital services. What challenges did they face and how did you support them?
Can you share an experience where you had to deal with a difficult customer or situation? How did you maintain professionalism and resolve the issue?
What strategies do you use to maintain high standards of customer service when working alone, especially during busy or stressful periods?
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling 03456 014412 If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date: 11:30pm, 9 June 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)
Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
