Job Description

He angitūtanga: The opportunity
An opportunity has arisen to work as a Library & Council Service Assistant in the Kaipātiki Local Board Libraries, based at Birkenhead Library.

Birkenhead Library is a busy community library serving a diverse and vibrant community. Our library whānau is focused on caring for each other, our community, and our environment.

We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be serving and supporting customers from all walks of life.

Please click here to view the position description.

He kōrero mōu: About you
Your natural ability to relate well with people of all ages and backgrounds, excellent communication skills, and strong digital skills will ensure that you are able to successfully engage with our customers and provide excellent customer service. You are eager to learn new skills, enjoy serving customers, and you thrive in a busy work environment.

We are looking for someone who:

• Is positive, energetic, with a can-do attitude where no job is too big or small.
• Understands and uses technology with confidence, able to support customers to successfully use information resources and devices.
• Is reliable, adaptable and fosters great relationships, positively influencing others within the team.
• Possesses excellent communication skills with a strong people and empathy focus.
• Enjoys working with people from diverse backgrounds.
• Demonstrates excellent written and communication skills.
• Has knowledge/understanding of Te Ao Māori or willingness to learn.
• Willingness to deliver and support our regular children’s programme is desired.
• Proficiency in additional languages is highly valued.

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

We also offer a range of employee benefits including:

• Four weeks annual leave, plus an additional week after five years
• Option to buy an additional week’s annual leave
• Additional day of leave for community activities
• Discounts on attractions and partnership benefits
• Discounted Health & Life Insurance Policies

As part of our organisation, please view a range of our: benefits

The band for this role is Band E, we expect to appoint the successful candidate at a salary of from $65,000 – $70,000 depending on skillset and experience.

Tono Mai: Apply Now!

Application close date: 28th April 2026 at 11.59pm

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.