Job Description

HRSI is looking for Libraries Coordinator for one of its leading client.

Main accountabilities

Service and product delivery Support

• Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard
• Maintenance of accurate records across a range of relevant systems (e.g. Library Management System)
• Logistical coordination and delivery of internal and external activities/ events both physical and virtual, ensuring they run smoothly and efficiently.

Customer Support

• Receives and responds to enquiries from/ to customers pertaining to library materials and services, with potential areas of exerpertise assigned to them. Able to identify when to refer more complex issues owards
• Recognises and understands the impact of incidents arising (complaints, resourcing problems, logistical or technical difficulties) and proactively alerts team leader to any issues of concern that are likely to impact service delivery/ customer experience/ task delivery

Risk & compliance

Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Relationship & stakeholder management

• Proactively liases with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities.
• Builds a wider understanding of the British Council and its operations and services across units and regions to enable effective resolution of issues, and better delivery of services.

Finance and Resource Management

• Monitors and takes responsibility for small scale resources, cash and stock, following established procedures and ensures that equipment and materials are available and ready to use when needed

Managing Self and others

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/ weekly time horizon
• Tasks and coordinates with others (e.g. internal colleagues or external contractors/ suppliers) to complete time limited, straightforward activities within established procedures, in order to ensure efficient delivery of events and services. Monitors task completion to agreed quality and time standards.