Job Description

HRSI is looking for Libraries Coordinator for one of its leading client.

Main accountabilities

Service and product delivery Support

• Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard
• Maintenance of accurate records across a range of relevant systems (e.g. Library Management System)
• Logistical
  coordination and delivery of internal and external activities/ events
  both physical and virtual, ensuring they run smoothly and
  efficiently.

Customer Support

• Receives and responds to enquiries from/ to customers pertaining
  to library materials and services, with potential areas of
  exerpertise assigned to them. Able to identify when to refer more
  complex issues owards
• Recognises and understands the impact of
  incidents arising (complaints, resourcing problems, logistical or
  technical difficulties) and proactively alerts team leader to any
  issues of concern that are likely to impact service delivery/ customer
  experience/ task delivery

Risk & compliance

Follows agreed corporate risk management processes and procedures
when delivering services (e.g. child protection, security policies,
financial protocols, anti-fraud measures) to protect the interests of
the BC and its customers at all times.

Relationship & stakeholder management

• Proactively liases with others (inside and outside the British
  Council) to ensure effective coordination and delivery of events,
  services and activities.
• Builds a wider understanding of the
  British Council and its operations and services across units and
  regions to enable effective resolution of issues, and better delivery
  of services.

Finance and Resource Management

• Monitors and takes responsibility for small scale resources,
  cash and stock, following established procedures and ensures that
  equipment and materials are available and ready to use when needed

Managing Self and others

• Plans and prioritises own work activities, responding to
  changing requirements to ensure effective delivery of responsibilities
  over a daily/ weekly time horizon
• Tasks and coordinates with
  others (e.g. internal colleagues or external contractors/ suppliers)
  to complete time limited, straightforward activities within
  established procedures, in order to ensure efficient delivery of
  events and services. Monitors task completion to agreed quality and
  time standards.