Package Liaison – Menlo Park, CA (Part Time)

Weekends Sat/Sun 11am-4pm (5 Hour Shifts)

Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management service to a luxury apartment building in the Menlo Park area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at an apartment complex located in Menlo Park. The service rep will visit their assigned property/properties multiple times a week, and perform various duties.

What You’ll Do:

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  Provide in-person support to residents having package questions/issues
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  Log recently-delivered packages into the property's automated package management system
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  Deliver packages to resident doors or in-unit
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  Organize packages within the room, to make it easier for residents to find their packages
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  Identify aging/stale packages and prepare them to be returned to sender
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  Email Correspondence with on-site residents and property staff
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  Serve as a primary liaison between the property and the package management provider support team
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  Deliver certain packages directly to residents' doors
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  Perform lightweight maintenance on the locker/package room management system

This is a part-time role (16 hours max), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

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  Professional and Interpersonal. You will be working in an upscale apartment building and will be expected to build and establish positive, friendly relationships with both property managers and residents.
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  Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in the South Bay or Menlo Park area.
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  Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)
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  Good organizational and independent problem-solving skills
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  Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
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  Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
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  At least 18 years old.

Benefits

What’s In It For You:

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  You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
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  As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
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  401K with employer match
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  Accrued PTO to relax, recharge, and rest
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  Accrued Paid Sick Leave
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  Employee Assistance Program
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  Liaison Uniform and Equipment Provided