Job Description

Multi-Line Claim Representative II – Liability Claims (commercial trucking, premise liability, produects liability) Compensation: $65,000–$75,000 annually (based on experience) Schedule: Monday–Friday Work Model: Hybrid Hybrid Work Arrangement: New hires will complete approximately one month of onsite training in our St. Louis office. Following successful training and demonstrated performance, employees may transition to a hybrid schedule, typically working onsite Monday and Wednesday with additional flexibility based on business needs.

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative II is responsible for investigating, evaluating, negotiating, and resolving liability claims across multiple client accounts and industries. This role manages claims from assignment through resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state laws.

This position handles a diverse inventory of claims involving trucking liability, product liability, premises liability, bodily injury, and property damage exposures across multiple jurisdictions nationwide. The successful candidate will manage a caseload of moderate to high complexity and some litigation exposure.

We're looking for a skilled adjuster who can balance strong technical claim handling with excellent customer service. Success in this role requires effective communication, strong diary and desk management, sound judgment, and the ability to build positive working relationships with clients, claimants, attorneys, and business partners.

Please note: This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position.

Responsibilities

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.

What You’ll Do

• Investigate, evaluate, and adjust liability claims from assignment through resolution

• Handle claims involving trucking, product liability, premises liability, bodily injury, and property damage

• Conduct liability investigations and evaluate coverage, damages, and exposure

• Establish and maintain reserves based on claim development and exposure analysis

• Review medical records, bills, legal documentation, and investigative materials

• Negotiate settlements with claimants, attorneys, and authorized representatives

• Coordinate with defense counsel and other vendors when appropriate

• Manage litigated files and assist with litigation strategy development

• Identify and pursue subrogation opportunities

• Prepare claim reports, reserve recommendations, and client communications

• Maintain timely diary management and claim documentation

• Deliver responsive, professional service to clients and stakeholders

• Ensure compliance with Corporate Claim Standards and client-specific requirements

Qualifications

What You Bring

Required

• Valid adjuster licenses is required, TX license is preferred.

• 5+ years experience handling liability claims

• Strong analytical, negotiation, and decision‑making skills

• Ability to analyze coverage and communicate claim decisions clearly and professionally

• Excellent time‑management and organizational abilities

• Strong written and verbal communication skills

• Ability to work independently in a remote environment with strong accountability

• Reliable, predictable attendance during business hours

Preferred

• Trucking liability claim handling experience

• Product liability claim handling experience

• Premises liability claim handling experience

• Litigation management experience

• Multi-jurisdictional claim handling experience

• Prior TPA experience

• Additional adjuster licenses

• Bilingual (English/Spanish) is a bonus

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth Internal training and advancement opportunities
• Culture A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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