Job Description

Posting number: 2026-08534

Department: Dept. of Labor & Industries

Division: Insurance Services - Claims Admin

Job classification: PROGRAM COORDINATOR

Posting type: Open & Promotional

Categories: Customer Service, Translation

Summary

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

*****When hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.

***Please note: This position is open to internal L&I employees only.

Job Highlights

The Bilingual Program Coordinator reports to the Claims Program Support Unit Supervisor within the Insurance Services Division, Claims Administration program. This position contributes to the states’ economic well-being by supporting the claims units and claim managers with timely processing of claims travel for bilingual workers for both IME (Independent Medical Examination) and non-IME appointments. This position will also work in a multifunctional capacity and assist with scheduling IME appointments for bilingual injured workers. This position acts as a liaison between the support units travel coordination and the IME scheduling to ensure that the needs of our Spanish bilingual injured workers are met. This position contributes to L&I's mission of helping injured workers heal and return to work.

This is a bilingual position, and you will need to fluently speak, read, and write in English and Spanish.

The assigned duty station for this position is Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. The selected incumbent will be required to be in office for training. After the selected incumbent has demonstrated proficiency and met the training requirements there will be a telework option. The incumbent in this position will be required to be in office a minimum of 1 day per week after the training requirements have been met.

Examples of duties

Some of what you’ll do:

• Correspond in English and Spanish with workers, employers, third party administrators, health care providers, and attorneys.
• In collaboration with Claims Managers, ensure workers are able to get appropriate transportation for medical care.
• Coordinate all aspects of travel arrangements.
• Communicate directly with workers, legal representatives, and medical providers in English and in Spanish.
• Communicate verbally/electronically with claims adjudication staff.
• Review travel forms for accuracy.
• Maintain travel logbook and create and fax travel vouchers to contracted providers.
• Contact medical providers to arrange appointments when necessary and ensure the providers have necessary medical information.
• Reschedule and cancel Independent Medical Evaluations.
• Schedule travel accommodations for both English & Spanish-speaking injured workers when requested and when related to scheduled IME appointments.
• Create and mail IME appointment letters.
• Act as a liaison between injured workers, attorneys, employers, medical providers, and Claims Managers.
• Provide back up for co-workers, when a co-worker is unavailable.
• Perform other duties as assigned.

Qualifications

Required:

High school graduation or equivalent

AND

Two years of experience in the program specialty (this could include demonstrated skill in customer service, conflict resolution, attention to details, and bilingual skills)

OR

Equivalent education/experience

AND

• Ability and skill to keyboard at a minimum of 40 words per minute, accounting for errors, with a 5-minute typing test. To see a typing assessment that meets the requirements visit www.typing.com/student/tests Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link.
• The ability to fluently speak, read, and write in English and Spanish.

Desired:

Spreadsheet Skills – Level 1: Use spreadsheet software such as Microsoft Excel to create, modify, print and format spreadsheets, find and replace data and work with basic formulas and functions. Use templates, styles, AutoFormats, and multiple worksheets.

Six (6) months experience in a call center environment.

Demonstrated research and problem-solving skills.

Excellent communication skills; verbal, written and presentation.

Demonstrated attention to detail.

Be able to access and move between multiple computer programs; databases, word processing, imaging systems, and Internet to enter and update information.

Working knowledge of Title 51, Claims Administration policies, practices and work standards.

Working knowledge of claims operation systems including LINIIS and ORION.

Required Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Supplemental information

Things You Need To Know

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.
4. Copy of an on-line 5-minute typing assessment that meets the 40-wpm qualification and clearly shows the length of the assessment. To see a typing assessment that meets the requirements visit www.typing.com/student/tests

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Applicants selected to move forward in the hiring process will be contacted by email to schedule in-person language assessment.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery at emee235@lni.wa.gov

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