Posting number: 2026-07125
Department: Dept. of Labor & Industries
Division: CSCPS - Contractor
Job classification: CUSTOMER SERVICE SPECIALIST 2
Posting type: Open & Promotional
Categories: Customer Service, Records Management, Research
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
At Labor & Industries (L&I), we’re on a mission to support the safety and well-being of Washington’s workers. And guess what? We need YOU to be a part of that mission!
If you’re someone who enjoys making a positive impact, solving problems, and helping others, and making an impact on Washington’s workforce, then apply for our Customer Service Specialist 2 position in the L&I Customer Service, Compliance, and Public Safety Division (CSCPS)!
The assigned duty station for this position is Tumwater, Washington.
Telework is currently available up to 3 days a week with 2 days in office required. The current telework schedule is not guaranteed and may be subject to change dependent on business need. This position is not eligible for full-time telework.
What’s it in for YOU?
What you’ll be doing:
Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team, you’ll:
Serving our community Provide exceptional customer service on the phone and online. You’ll be the go-to person for questions about Contractor Registration, L&I services and other state programs.
Problem-Solving Hero: Help customers navigate complex processes by explaining rules, procedures, and eligibility requirements clearly and with empathy.
Supporting Workers & Employers:
Handling Money like a Pro: Ensure proper data entry for payments and manage financial transactions with care and accuracy.
Support & Collaborate: Work closely with team members, internal staff, as well as external customers to provide top-tier assistance and guidance.
Making an Impact: Be a key player in the mission of L&I by resolving issues, improving processes, and contributing to a culture of excellent service.
Required Qualifications:
High school diploma or equivalent and 2 (two)years of experience providing assistance to clients/customers regarding inquiries, complaints or problems
OR
One year of experience as a Customer Service Specialist 1
OR
Equivalent education/experience
Desired Qualifications:
Things You Need To Know
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.
Application Process:
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.
Please include the following documents with your application:
We’ll be reviewing applications soon, so don’t miss your chance to join this incredible team!
Please do not attach or place any information about your vaccination status, including disclosure of leaving employment due to a vaccination requirement for COVID -19, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&IIf you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.
Background Check Notice:
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
Other Information:
Note: For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
Did You Know?
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans Placement
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more information
If you have any questions regarding this job posting, program, or the agency, please contact April Sharp
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
