Job Description

Location: Dordon, UK

Shift Pattern: 4 on 4 off (including both day and night shifts)

Ocado is the world’s largest dedicated online grocery retailer, built on innovation, efficiency, and unparalleled customer service. We are looking for a motivated and experienced LGV Shift Supervisor to join our dynamic logistics team in Erith. This is a fantastic opportunity to develop your leadership career with a forward-thinking company that is revolutionizing the way people shop.

As a key member of our transport operations, you will be responsible for managing our team of LGV drivers, overseeing our modern fleet, and ensuring the highest standards of health and safety are maintained on every shift.

Your Key Responsibilities:

People Management:

• Lead, mentor, and motivate a team of LGV drivers, providing effective feedback and support to foster their success.
• Professionally handle employee issues in line with company policies and procedures.
• Collaborate with the training team to successfully onboard new employees and coordinate any remedial training required.
• Cultivate a positive and inclusive working environment to boost morale, promote excellence, and minimize employee churn.

Shift and Fleet Management:

• Oversee the day-to-day management of our vehicle fleet, ensuring maximum availability and safety.
• Record and monitor vehicle defects, manage the driver defect process, and coordinate with fleet technicians.
• Manage vehicle breakdowns and recovery efficiently to minimize operational disruption.
• Monitor and administer vehicle systems, including Samsara maintenance and temperature monitoring.
• Handle administrative tasks such as unit downloads, trailer wash cycles, and tracking missing mileage.
• Conduct workplace inspections, yard checks, and audits to ensure compliance.

Health & Safety:

• Champion a safety-first culture, ensuring all tasks are performed in line with training and Safe Systems of Work.
• Ensure you and your team observe all site safety rules and use appropriate PPE.
• Report all accidents, incidents, and potential hazards immediately to your line manager.

Skills and Qualifications We’re Looking For:

Minimum Requirements:

• Proven experience in managing or supervising teams, particularly large groups.
• Strong internal and external customer service skills.
• A current and valid UK Driving Licence.

Preferred Qualifications:

• Excellent knowledge of the UK Highway Code, EU driving regulations, and Working Time Directives.
• Effective communication skills with the ability to liaise with various stakeholders and service providers.
• Familiarity with standard HR policies and procedures.
• Previous experience in an FMCG (Fast-Moving Consumer Goods) environment, fleet management, and health and safety.

Why Join Ocado?

At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.

Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success