Keeler Motor Car Company

Lexus Service Advisor

Keeler Motor Car Company  •  Westport, CT (Onsite)  •  5 hours ago
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Job Description

Service Advisor

Location: Lexus of Westport – Fairfield, CT | Full-Time

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team. If you thrive in a fast-paced environment, enjoy building lasting customer relationships, and are passionate about delivering an exceptional ownership experience, we'd love to meet you.

As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, ensuring every visit is professional, transparent, and exceeds expectations.

What You'll Do

  • Greet customers promptly and provide an outstanding service experience
  • Listen to customer concerns and accurately document repair requests
  • Recommend maintenance and repair services based on manufacturer guidelines
  • Prepare estimates and explain recommended repairs clearly
  • Communicate with technicians throughout the repair process
  • Keep customers informed with timely updates on vehicle status
  • Review completed repairs, invoices, and maintenance recommendations upon delivery
  • Maintain accurate records using dealership management systems
  • Help achieve department CSI, productivity, and sales goals

Qualifications

  • Previous automotive Service Advisor experience preferred
  • Luxury dealership experience is a plus
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational and problem-solving abilities
  • Computer proficiency; CDK experience is a plus
  • Valid driver's license with a clean driving record

Benefits

  • Medical, Dental & Vision Insurance
  • 401(k) with Employer Contribution
  • Paid Vacation, Sick & Personal Time
  • Professional Training & Career Advancement
  • Supportive, Team-Oriented Work Environment

Join Lexus of Westport and become part of a team dedicated to delivering the luxury service experience our customers expect. If you're ready to build a rewarding career with a growing automotive group, apply today.

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Keeler Motor Car Company

About Keeler Motor Car Company

Keeler Motor Car Company opened in the spring of 1967 to serve the Greater Capital Region with the finest and most professional car buying and service experience in the area.

Since then, we have remained family owned and operated, and always striven to offer the most diverse and sought-after car lineup of any dealership in the area. With an ideal location on Route 7 in Latham, we act as a convenient destination for those seeking leading brands, including Mercedes-Benz, BMW, Honda, MINI, and Mercedes-Benz Commercial Vans. Our pre-owned center showcases an even broader array of car brands, providing our customers with the diverse selection they desire. And with a dedicated team of more than 300 employees, there's always someone ready to help our customers solve all their vehicle needs.

Our commitment to providing exceptional service and a premium automotive experience led us to expand into Connecticut, bringing the Keeler legacy to even more customers. In 2021, we acquired BMW of Ridgefield, allowing us to bring our renowned expertise and customer-first approach to BMW enthusiasts in the area. In 2024, we continued to grow with the addition of Genesis of Ridgefield, offering a new level of luxury and innovation to the region.

These expansions enable us to serve more drivers with the same dedication to quality, expertise, and care that has defined Keeler for decades. Whether you're in New York or Connecticut, you can expect the highest level of service, a world-class selection of vehicles, and a team that always puts your needs first.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Latham, NY
Year Founded
1967
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