Job Description

WHO WE ARE

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.

Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth

We exist to create transformative job experiences for our team and deliver extraordinary service to our partners

10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.

COMPENSATION, BENEFITS, AND PERKS

• Weekly Pay: Get paid every Friday!
• Competitive, stable pay starting at $16 / hour
• 401k options after one year of service
• Flexible schedules (part time and full time) so you can focus on your personal goals and commitments!
• High performers receive opportunities for advancement into higher-paying roles
• We promote from within, over 90% of our managers started out in this position or entry level positions including some of our VP’s, Directors, and even our CFO!
• Benefits offered to formally offered full time team members such as; Vision, dental and medical care, life insurance, critical illness, and pet insurance
• Continual opportunity for referral bonuses and performance-based rewards. Invite your friends and family to work at Citrin while making some extra $$$
• The perfect environment to strengthen and perfect networking and client service skills

Responsibilities

WHAT’S THE JOB LIKE?

• Work normal business hours in the morning to late afternoon (Limited demand on evenings/closed Sundays)
• Shift Times: Monday–Saturday, 11:00 AM – 7:00 PM (receive a weekday off when working Saturday)
• As a Lexus Product Concierge, you’ll be the bridge between the world-class Lexus brand and the guests who love it. One moment you’re walking a guest through the latest in-vehicle technology. The next, you’re turning a frustrated customer into a loyal advocate. Every day is different, and you’ll be the reason guests leave smiling.
• Serve as a trusted resource for Lexus guests — answering questions, resolving concerns, and creating memorable experiences
• Become an in-house expert on Lexus vehicle features and technology — from infotainment and safety systems to performance specs — and walk guests through how it all works
• Handle guest concerns with calm professionalism and empathy, de-escalating frustrations and turning difficult interactions into positive outcomes
• Introduce guests to aftermarket products and accessories through Lexus-provided training (no prior sales experience required — we’ll teach you everything)
• Collaborate with the dealership team to ensure every guest touchpoint reflects the Lexus standard of excellence

HOW TO THRIVE AT CITRIN

• A commitment to embodying our core values in every interaction with guests and teammates.
• Openness to feedback and a desire to contribute to a supportive and positive team atmosphere.
• Flexibility and adaptability in handling diverse situations, from managing guest requests to navigating busy periods.
• A passion for providing exceptional service and building lasting relationships with guests.
• The ability to work collaboratively with team members while also taking initiative in a fast-paced environment while maintaining safety at all times.
• A proactive attitude towards challenges, along with a knack for creative problem-solving on the job.

Qualifications

ESSENTIAL SKILLS,REQUIREMENTS, AND QUALIFICATIONS

• Valid driver’s license and good driving record
• Valid driver's license for at least one year (this does not include a temporary license)
• At least 18 years of age
• Ability to sit and/or stand through an entire shift
• Professional appearance
• Perform tasks involving bending, kneeling, walking, and jogging
• Strong communication skills

All candidates are subject to a criminal background check, 5 panel drug screen, and/or motor vehicle record check after a conditional offer is accepted.