Job Description

Internal Service Advisor

Lexus of Westport | A Keeler Automotive Dealership

1317 Post Road East, Westport, CT 06880

Full-Time | On-Site

Lexus of Westport is looking for an Internal Service Advisor to help keep our used vehicles, trade-ins, and dealership-owned vehicles moving efficiently through the service department and onto the sales lot.

This is an internal, non-customer-facing role working closely with Service, Parts, Sales, and Used Cars to make sure vehicles are inspected, repaired, and ready for sale as quickly and efficiently as possible.

Responsibilities

• Open, manage, and close internal repair orders from start to finish.
• Coordinate vehicle inspections, repairs, PDI, recalls, and recon work.
• Work closely with technicians and Parts to keep repairs moving.
• Prepare estimates and obtain management approval for repairs.
• Track parts, labor, sublet, and overall reconditioning costs.
• Monitor vehicles throughout the recon process and identify delays.
• Communicate with Sales and Used Car Management regarding vehicle status.
• Review completed work to ensure vehicles are safe and ready for the sales lot.
• Maintain accurate notes, costs, and vehicle status in the DMS.
• Assist Service Management with reporting and workflow tracking.

What We’re Looking For

• Dealership experience as an Internal Service Advisor, Service Advisor, Service Writer, Warranty Administrator, or Recon Coordinator preferred.
• Strong understanding of repair orders, parts, labor, and vehicle repairs.
• Excellent organization and communication skills.
• Ability to manage multiple vehicles and priorities in a busy service department.
• Experience with CDK or another dealership DMS is a plus.
• Valid driver’s license and acceptable driving record.
• High school diploma or equivalent.
• Saturday availability required.

What We Offer

• Competitive pay based on experience
• Medical, Dental & Vision
• Paid Vacation, Sick & Personal Time
• Paid Holidays
• 401(k) with company contribution
• Employee vehicle purchase and service discounts
• Training and advancement opportunities
• Long-term opportunity with a luxury automotive dealership

Schedule: Monday–Friday with Saturday availability based on department needs.

Pay: Competitive and commensurate with experience. This position typically falls in a mid-$40,000s to mid-$50,000s range, with higher earnings possible depending on experience, compensation structure, and performance.

#IND3