Job Description

About Asbury

Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

LEXUS TECHNOLOGY SPECIALIST

JOB DESCRIPTION

PURPOSE OF POSITION

The purpose of the Lexus Technology Specialist is to ensure an extraordinary client experience while creating client advocates. The Lexus Technology Specialist is responsible for providing front-line support to internal and external clients with complex technology questions and/or concerns throughout the ownership experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are essential to this position. Other duties may be assigned.

• Provides front-line support to clients with complex technology questions or concerns during the ownership experience.
• Resolves client inquiries related to vehicle technology issues and/or concerns.
• Troubleshoots vehicle technology and vehicle system features.
• Mans the Technology Desk and remains available to assist clients in person, by phone, and/or email during store business hours.
• Serves as the technology consultant to dealership members.
• Partners with Sales Consultants and Vehicle Delivery Specialists to share information regarding common concerns after delivery.
• Maintains a high degree of product and technical knowledge, including information about all Lexus products, resources, features, benefits, applications, and competitive vehicle technology and reviews.
• Maintains a collection of technology information and resources to assist in explanations.
• Creates and maintains an FAQ guide for clients.
• Achieves Client Satisfaction goals as set by the Sales Director.
• Maintains client records in CRM to accurately document re-delivery appointments, phone calls made, and emails sent.
• Knows and understands the Client Concern Resolution (CCR) process and uses the program to achieve client satisfaction.
• Follows up with clients to ensure understanding and anticipate additional technology needs.
• Attends weekly department meetings as appropriate.
• Maintains all certification requirements.
• Assists with car displays and marketing events by greeting clients and sharing product information.
• Knows and understands the Park Place Privacy and Information Security Policies and adheres to all requirements.
• Performs other duties as assigned.

JOB REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires strong people skills and a genuine desire to serve the client. A positive attitude and willingness to be a team member are essential to this position.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B.A.) from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

CERTIFICATES, LICENSES, AND REGISTRATIONS

(Including Driver's License)

• Operator's Driver's License (must be insurable).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee:

• Is regularly required to talk or hear.
• Frequently is required to stand, walk, and reach with hands and arms.
• Occasionally is required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 10 pounds.
• Must frequently lift and/or move up to 25 pounds.
• Must occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER QUALIFICATIONS AND COMPETENCIES

• Results-Oriented
• Decision-Making
• Organizational Skills
• Teamwork
• Interpersonal Skills and Relationship Building
• Flexibility
• Stress Tolerance

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.