Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United States and they are seeking an experienced Remote Level III Help Desk Support Technician This role requires a highly skilled technical professional with prior MSP experience who can support complex client environments while providing exceptional customer service. The ideal candidate enjoys troubleshooting advanced technical issues and implementing technology solutions that help businesses operate efficiently.
Duties & Responsibilities
• Advanced Technical Support
Provide high-level technical support by troubleshooting and resolving escalated service requests
Work with internal teams and clients to diagnose and resolve complex IT issues
Assist with pre- and post-sales technical activities including discovery calls, site visits, and technical assessments
• Network & Infrastructure Support
Configure and support network infrastructure including routers, switches, managed switches, and firewalls
Assist with implementing and monitoring network security solutions
Support the design, deployment, and maintenance of Local Area Networks (LANs)
• Systems Administration
Deploy, maintain, and troubleshoot Windows Server environments and Active Directory
Support server infrastructure, file servers, and cloud-based systems
Manage and support Microsoft Exchange environments
• VoIP & Communications
Configure and support VoIP systems and related communication platforms
Troubleshoot connectivity and voice-related issues
• Monitoring & Maintenance
Monitor system alerts and respond appropriately based on operational procedures
Troubleshoot network and infrastructure issues across client environments
Perform new user setup and onboarding tasks
Qualifications & Requirements
• Experience
Minimum of 5 years of hands-on experience supporting networking equipment, Windows servers, workstations, Exchange, and Active Directory
At least 3 years of experience working in a client-facing technical environment
Previous experience working in an MSP environment strongly preferred
• Technical Skills
Strong troubleshooting skills across networking, servers, and end-user systems
Experience implementing and supporting business technology solutions
Familiarity with RMM tools such as Kaseya or ConnectWise preferred
Experience working with PSA/ticketing systems such as Autotask or ConnectWise is a plus
• Professional Skills
Excellent written and verbal communication skills with the ability to interact with business clients
Strong organizational and time-management abilities
Ability to solve complex technical issues efficiently
Self-motivated, reliable, and able to work independently or as part of a team
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and completely savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.
Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.
