This is a remote position.

Our client, Databit, is seeking a Level II Systems Engineer to provide technical support across a diverse client base in an MSP environment. This role is hands-on and requires strong troubleshooting ability across Microsoft environments, endpoint security, and remote monitoring tools.

This is a fully remote position supporting U.S.-based clients.

Key Responsibilities

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  Provide Level II support across tickets, escalations, and client environments
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  Manage and resolve tickets using ConnectWise PSA
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  Monitor and troubleshoot systems using ConnectWise RMM
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  Administer and support Microsoft 365 environments (users, permissions, troubleshooting)
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  Perform desktop support (Windows + Mac) including hardware/software issues
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  Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD)
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  Maintain and troubleshoot firewall and network security configurations
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  Support endpoint and email security tools (SentinelOne, Avanan)
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  Document all work, resolutions, and updates within ConnectWise
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  Communicate clearly with clients and provide guidance on technical issues

Must-Have Requirements

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  3+ years experience in Level II support (preferably in an MSP environment)
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  Strong experience with:
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    ConnectWise PSA
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    ConnectWise RMM
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    Microsoft 365 administration
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  Experience supporting Windows and Mac environments
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  Hands-on experience with Azure (including AVD)
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  Experience with endpoint security tools (SentinelOne or similar)
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  Strong troubleshooting and problem-solving ability
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  Clear English communication (client-facing role)

Nice-to-Have

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  Experience with Avanan (email security)
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  Firewall configuration and management experience
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  Relevant certifications (Microsoft, Azure, Security)

Work Schedule

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  Monday–Friday, 8:30 AM – 5:30 PM (U.S. hours)
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  Must be open to occasional after-hours / weekend support rotation

Ideal Candidate Profile

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  MSP background (this is big—non-MSP candidates will struggle)
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  Comfortable managing multiple clients/environments
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  Strong documentation habits
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  Able to work independently without constant oversight
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  Customer-service oriented, not just technical