The Royal Children's Hospital

Level 2 Technical Support

The Royal Children's Hospital  •  Macleod, AU (Onsite)  •  2 months ago
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Job Description

The Bridge is a community‑minded, not‑for‑profit organisation supporting people with disability and those facing disadvantage across south‑eastern and northern Melbourne. We’re practical, hands‑on, and committed to making a genuine difference in people’s lives.

As our Level 2 Technical Support Officer, you’ll play a key role behind the scenes — keeping our staff connected, our systems running smoothly, and our teams equipped to deliver life‑changing support. If you’re a reliable tech all‑rounder who enjoys solving problems and helping people do their best work, you’ll fit right in.

What you’ll do

  • Resolve escalated hardware, software, application, and network issues.
  • Support Windows (primary), limited macOS, and basic Linux environments.
  • Troubleshoot networking (TCP/IP, DNS, DHCP, connectivity).
  • Support Microsoft 365, email, and core business apps.
  • Deploy and maintain end‑user devices and software.
  • Configure and maintain systems, assist with upgrades, patches, and new tech rollouts.
  • Manage user accounts and access permissions.
  • Handle tickets within SLAs, document fixes, and escalate when needed.
  • Maintain documentation and share knowledge with Level 1 staff.
  • Provide clear, friendly support and build positive stakeholder relationships.
  • Support security, compliance, and OHS requirements.
  • Travel between sites as required.

What you’ll bring

  • 2–3 years’ experience in IT support or service desk.
  • Strong troubleshooting across hardware, software, and networking.
  • Solid Windows support + some macOS exposure.
  • Working knowledge of Microsoft 365 and enterprise apps.
  • Experience with ITSM/ticketing tools.
  • Strong communication, problem-solving, and ability to manage multiple priorities.
  • Ability to work independently and adapt to different site environments.

Join an environment where you'll feel valued, supported, and inspired to make a difference with a passionate, supportive team making a real difference every day.

  • Access up to $18,500 in Not-For-Profit Salary Packaging
  • Support your work/life balance with flexible working arrangements
  • An extra day of leave in your birthday month
  • Connect to a range of services with Sonder EAP including counselling, nutritional, medical and financial professionals
  • Maintain your health and wellbeing with discounts to your private health insurance
  • Start your new role with a comprehensive induction and training
  • Be part of a team that cares about your ongoing professional development
  • Opportunities to build your skills and gain new experiences across the organisation

We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. We warmly welcome people from all backgrounds and life experiences to apply. If you need any assistance or adjustments during the recruitment process, please let us know — we’re here to help.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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