Job Description

About the Role

Our client is seeking a highly skilled Level 2 Platform Operations Engineer to support and maintain core insurance platforms across Life and Non-Life business lines.

This role focuses on incident resolution, system stability, root cause analysis, and continuous service improvement within complex, enterprise-level insurance systems and integrations.

Key Responsibilities

Application & Platform Support

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  Provide Level 2 support for core policy administration and peripheral insurance systems.
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  Act as escalation point for complex incidents from Level 1 support.
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  Investigate, diagnose, and resolve application and system issues.
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  Monitor system health, batch jobs, and integrations.
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  Support application servers such as JBoss, IIS, and Tomcat
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  Troubleshoot message-driven and event-based systems including RabbitMQ and Kafka

Root Cause Analysis & Problem Management

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  Perform root cause analysis on recurring or high-impact incidents.
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  Identify systemic issues and propose long-term fixes.
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  Produce clear technical incident reports and documentation.

Systems Analysis & Architecture

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  Understand end-to-end system architecture across core and peripheral platforms.
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  Analyse insurance processes and system interactions.
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  Support impact analysis for system changes and fixes.

Database & Technical Support

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  Use PL/SQL for data analysis and troubleshooting.
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  Working knowledge of T-SQL and SQL Server required.
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  Support Oracle database performance and batch validation activities.
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  Collaborate with DBA and infrastructure teams.

Change & Continuous Improvement

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  Support deployments and post-release monitoring activities.
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  Work within DevOps and cloud environments, including CI/CD pipelines and tools such as Azure DevOps, GitLab, AWS CodePipeline/CodeBuild/CodeDeploy.
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  Support containerised environments including AKS and EKS
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  Assist in automation, monitoring, alerting, and runbook improvements.
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  Collaborate with QA teams to resolve test failures and improve stability.
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  Contribute to continuous improvement initiatives across platforms.

Requirements

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  3–5 years’ experience in application support, systems analysis, or system administration
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  Strong PL/SQL knowledge and working experience with T-SQL / SQL Server
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  Experience supporting enterprise systems in a production environment.
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  Understanding of system architecture and integrations
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  Exposure to JBoss, IIS, Tomcat, RabbitMQ, Kafka, or similar technologies.
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  Experience with cloud and DevOps tools (CI/CD, AKS, EKS, Azure DevOps, GitLab, AWS tools)
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  Strong analytical and troubleshooting skills.
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  Experience in insurance (Life or Non-Life) will be considered an asset.
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  Degree in IT, Computer Science, or equivalent experience.

Personal Attributes

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  Detail-oriented, structured, and resilient.
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  Strong sense of ownership and accountability.
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  Proactive with a continuous improvement mindset.
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  Strong communication and collaboration skills.

Languages

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  Strong command of English (B2 level – written and spoken)
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  Spanish is considered an asset.

What’s on Offer

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  Flexible working hours.
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  Health and life insurance.
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  Gym on premises.
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  Transport allowance and canteen allowance.
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  Extra birthday leave.
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  Pension and wellbeing incentives.
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  Study, exam, sports, and cultural leave.
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  Sponsorship for training and professional development.
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  Family-friendly benefits including maternity/paternity support and children’s sick leave.

If you are a technically strong problem-solver who enjoys working with complex systems and driving operational excellence, we would love to hear from you.