Job Description

CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware/software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.

This position is paying between $45,000-$53,000 annually. Pay will be based on experience.

RESPONSIBILITIES

• Wired surveys and documentation of workstations campuswide.
• Migration of network connected devices.
• Wireless surveys throughout the varying environment campuswide.
• Provide post-migration support as needed.
• Accurately diagnose, document, and report on issues that arise.
• Provide resolution and assistance to issues related to network connectivity
• Network access troubleshooting and repair including Wireless
• Ability and Willingness to be Active (to conduct surveys, walkthroughs, and network migrations campus-wide)
• Log and update all calls into Ticketing Systems
• Perform other job-related duties as assigned

QUALIFICATIONS

• A+, Net+, Sec+ Certification
• CCNA Certification (preferred)
• 3-5 years’ experience in hardware and networking support
• Exceptional and proven customer service skills.
• Ability to troubleshoot and report on hardware and software problems.
• Understanding of wireless devices, and process to connect them to a wireless network.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management skills.
• Well versed with Microsoft office Suite (Win and Mac versions).
• Strong and consistent work ethic.
• Strong knowledge of Windows operating systems: Windows 10 & 11 and MacOS

SUCCESS MEASUREMENTS / EXPECTED OUTCOMES

Success in this role requires a strong work ethic, proactive initiative, and the necessary skills to provide outstanding end-user support to the client.The ideal candidate should be dedicated to aligning with both company and client goals to deliver effective support across the client’s technological infrastructure.The candidate must uphold a punctual routine while demonstrating flexibility to work offset or extended hours as needed to support critical services and provide after-hours assistance for client initiatives.

The evaluation criteria for this individual include, but are not limited to, the following Key Performance Indicators (KPIs):

• Delivering exceptional end-user technical support, providing outstanding customer service, and fostering positive relationships with users while maintaining satisfaction ratings above 90%.
• Maintaining consistent punctuality and regular attendance as required by the client.
• Demonstrating professionalism through interactions, communication, and appearance.
• Demonstrating proficiency in creating and maintaining clear, comprehensive documentation for processes and procedures.
• Demonstrating the ability to prioritize tickets based on urgency, maintain a strong Average Resolution Time (ART), and ensure clear, consistent communication with the end user throughout the ticket resolution process.
• Demonstrating a willingness to learn and stay up to date with industry trends and advancements.