PeopleSharp

Level 2 IT Support Specialist

PeopleSharp  •  $60k - $70k/yr  •  Canada (Hybrid)  •  27 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Are you looking for a hybrid technical support position in a tight, supportive MSP team environment? SkySail Technologies is looking for a Level 2 IT Support Specialist who is eager to grow their technical skills while building strong client relationships. This is primarily an onsite role (80%) serving our professional services clients, with the remainder of the time spent on remote support and proactive maintenance.

We’ll Provide:

  • A competitive salary of $60k- $70k CDN
  • Health Spending Account
  • 10 Wellness days a year, vacation time, paid holidays
  • Hybrid work opportunity
  • Opportunity to grow within the company
  • A great company culture on a small team of 3 employees

What you’ll do:

  • Deliver hands-on technical support at client sites across the Interior BC region
  • Perform proactive maintenance on client systems to prevent issues before they occur
  • Provide helpdesk support for day-to-day technology needs
  • Configure and deploy workstations, mobile devices, and peripherals
  • Manage user account administration in Microsoft 365 environments
  • Troubleshoot network connectivity and performance issues

Skills you’ll need:

  • 2-4 years of IT support experience
  • Solid understanding of Windows 11 desktop support
  • Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs)
  • Understanding of Active Directory and Azure AD fundamentals
  • Familiarity with backup and disaster recovery concepts
  • Mobile device management (iOS, Android) experience and Basic PowerShell scripting knowledge is a plus
  • Strong communication (written and verbal) and interpersonal skills
  • Able to work well both within a team environment and autonomously
  • Flexible schedule to accommodate occasional after-hours work
  • Ability to travel to client sites in and around Okanagan
  • Driver’s license

Next Steps:

Quick apply with your resume here

OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-DLHQS7UVF/landing

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
Social Media