This is a remote position.

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  Troubleshoot issues related to end-user devices, including but not limited to desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
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  Troubleshoot issues related to company infrastructure, such as Office 365, G Suite, Windows Server environments (2016, 2019), and cloud infrastructure (cloud file storage, cloud authentication).
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  Follow proper company procedures for response time, escalation, communication, and documentation.
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  Properly handle your ticket workspace in the help desk system; keep everything clean, updated, resolved properly, and generally done in an aesthetically pleasing manner.
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  Provide constant, proactive communication to avoid customer frustration or long periods of time spent on their computers during working hours.

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  4+ years of IT support experience in an MSP environment.
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  Strong knowledge of Windows desktop and server operating systems (Windows 10/11, Windows Server 2016+).
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  Experience supporting Microsoft 365, Azure AD, and related services.
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  Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
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  Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPNs).
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  Experience with virtualization platforms (e.g., VMware, Hyper-V).
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  Excellent troubleshooting and problem-solving skills.
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  Strong communication and customer service skills.

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  Should be willing to accept a long-term work-from-home arrangement.
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  Should be amenable to a permanent night shift schedule.

Benefits

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  Full Philippine Statutory Benefits
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  13th Month Pay
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  De Minimis Allowance
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  Night Shift Differential Pay
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  Paid Time Off (PTO)
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  Health Insurance
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  Life Insurance (maximum of PHP 3M coverage)
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  Company-Provided Equipment