PeopleSharp

Level 2 Help Desk Technician

PeopleSharp  •  Sarasota, FL (Hybrid)  •  2 hours ago
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Job Description

Are you looking to work for a tight, family friendly small business? Think Technologies Group is a technology Managed Service Provider seeking a highly motivated Level 2 Help Desk Technician to join our team. In this role, you will serve as an escalation point for our service desk, providing technical support and resolving complex issues that require advanced troubleshooting skills. This is a hybrid opportunity located in Sarasota, Florida.

We'll Provide:

  • Robust benefits package including dental, vision, and 401k
  • Salary range of $60,000-$70,000 based on experience
  • Vacation and Sick Time
  • Cell Phone Reimbursement
  • Opportunities for continued growth
  • Strong core values to uphold company standards

What You'll Do:

  • Provide onsite and remote technical support and troubleshooting for diverse client environments
  • Act as an escalation point for the service desk, resolving issues while providing awesome customer service
  • Proactively monitor client systems to ensure optimal performance and security

Skills You'll Need:

  • Support experience in an MSP environment.
  • Strong Windows desktop support, troubleshooting, and deployment skills.
  • Moderate networking knowledge and basic Windows server administration skills.
  • Experience supporting mobile devices and Microsoft 365, including cloud-based email.
  • Ability to respond to support requests efficiently while remaining calm, professional, and communicative.
  • Willingness to travel occasionally to client sites up to 100 miles away.
  • Willingness to participate in an on-call rotation approximately five times per year, handling occasional after-hours support requests.

Ready to Apply?

Quick apply with your resume here OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-G8I53E1LO/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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