PeopleSharp

Level 2 Field Technician

PeopleSharp  •  Alexandria, VA (Onsite)  •  2 hours ago
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Job Description

Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Level 2 Field Technician. The Level 2 Field Technician will serve as the key technical onsite resource for clients, providing courteous and knowledgeable assistance with a wide range of technical issues across workstations, networks, cloud platforms, and business applications. This is an in-person role preferably based in northern Virginia.

We'll Provide:

  • Robust benefits package including PTO, 401k, healthcare, dental, and vision
  • Salary range of $70-95k annually
  • Opportunities for continued growth, learning, and creativity

What You’ll Do:

  • Provide onsite technical support to clients across multiple locations
  • Diagnose and resolve complex hardware/software issues including advanced troubleshooting
  • Install and configure new hardware and software systems, including custom and/or non-standard hardware / software systems
  • Onboard new users including setup of workstations, email, and access to systems
  • Complete post-installation testing and handoff to support teams where applicable
  • Support Tier 1 Field Technicians with escalated issues as needed
  • Serve as the on-site lead for the execution of client installation and office build-out projects (includes guiding T1 and/or in-house support resources)
  • Install network infrastructure including cabling, switches, firewalls, wireless access points, and racks.
  • Deploy desktop and mobile workstations, printers, VoIP phones, and related peripherals
  • Work closely with project managers and senior technicians to ensure successful implementation and validation of ALL work.

Skills You’ll Need:

  • 2-5 years of IT support experience in an MSP or helpdesk
  • Valid driver’s license and clean driving record
  • Ability to travel daily to client sites across the DMV area using a company vehicle. This position involves daily travel to client sites across Maryland, Washington D.C., Northern Virginia, Pennsylvania, and other surrounding areas. It also includes occasional visits to the office for team collaboration, inventory updates, equipment pickup or return, and participation in meetings or company events.
  • Understanding of Windows operating systems (10/11), Office 365, and basic networking concepts
  • Familiarity with remote support tools and ticketing systems
  • Ability to lift and carry computer equipment (up to 50 lbs)
  • Excellence and significant experience with hand and power tools
  • Understanding of low-voltage cabling standards and practices (Cat5e, Cat6, fiber, etc.)
  • Physically capable and comfortable working at heights or in ceilings (max 15 ft), crawlspaces, or behind walls to run cabling or install equipment
  • Knowledge of basic safety procedures (e.g., PPE, fall protection) and local building/fire codes related to cable management and equipment installation
  • CompTIA A+ or Network+ certifications, and/or experience with Active Directory, DNS/DHCP, and Office 365 administration preferred
  • Prior experience in a dental or healthcare IT environment, with familiarity with Practice Management Systems (e.g., Dentrix, Eaglesoft, Carestream) and HIPAA-adjacent data handling practices preferred

Ready to apply?

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Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QSR1GFLQ8/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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