Job Description

Do you enjoy helping people and delivering excellent customer service at every stage of their journey? Are you highly organised, able to manage multiple priorities, and comfortable working with a range of internal and external partners? Would you like to build a rewarding career in housing while helping solve the housing crisis?

As a Lettings Officer, you'll manage the re-letting of our homes, ensuring properties are ready to let quickly, void periods are minimised, and customers receive a positive, tenant-focused service throughout the process. You'll work closely with prospective tenants, local authorities, contractors, and colleagues across the business to ensure our homes are matched with the right customers and let efficiently.

You'll be responsible for carrying out property viewings and assessments, supporting customers with tenancy-related processes, identifying support needs early, and helping to create sustainable tenancies from day one. You'll also play a key role in supporting a rent-first approach, ensuring payments are set up correctly and helping customers manage their accounts effectively.

Location: Mobile - covering Brandon to Mildenhall, Red Lodge, Bury and Sudbury

Hours: Part Time - 33 hpw - Monday to Friday

Contract: Permanent + Car

WHAT YOU'LL BE DOING

• managing the end-to-end process of re-letting homes.
• conducting property viewings with prospective customers.
• liaising with local authorities and other partners to advertise available properties.
• carrying out customer assessments and determining tenancy suitability.
• identifying support needs and signposting or arranging appropriate assistance.
• supporting customers with tenancy sign-up and new tenant check-ins.
• setting up direct debits and affordable payment plans to help prevent arrears.
• assisting with safeguarding concerns during the early stages of a tenancy or during notice periods.
• managing and promoting mutual exchange applications.
• working collaboratively with contractors and internal teams to ensure homes are ready to let.
• supporting the delivery of Housing Made Simple while maintaining compliance with legislation, regulations, and company policies.

WHAT YOU'LL BRING

Essential Skills & Experience

• a genuine passion for delivering excellent customer service.
• strong organisational skills and the ability to manage competing priorities.
• excellent communication and relationship-building skills.
• a proactive approach with great attention to detail.
• confidence working with a variety of customers, colleagues, and external stakeholders.
• ability to work independently while contributing positively to a team environment.

Desirable

• previous experience in housing, lettings, tenancy management, or a customer-focused environment.
• working knowledge of lettings processes and tenancy-related activity.

For further details on the role and its responsibilities, click here to view the Lettings Officer - The Part I Play document.

WHY JOIN US

This is an excellent opportunity to develop a career within the housing sector. You'll build specialist lettings knowledge, gain a deeper understanding of housing law and regulated environments, and further develop your communication, influencing, and stakeholder management skills.

At Bromford Flagship Livewest, we're passionate about making it as easy as possible for customers to access and sustain their homes. You'll be part of a supportive team where your work has a direct impact on people's lives and contributes to solving the housing crisis.

WHAT WE OFFER

• competitive salary - £30148.85 per annum (£33,803.26 FTE)
• company car
• 25 days holiday +bank holidays FTE (increasing to 28 days after 5 years service)
• family friendly policies
• health and wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 12th October 2026 (Midnight)

Interview Dates: 29th and 30th October 2026 - Coppice House, Bury St Edmunds

About Us

Flagship Housing is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.