Job Description

Job Title: Lettings Negotiator

Location: Belvedere

Brand: Acorn

Salary: Competitive Salary Package

Hours: Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu).

About The Acorn Group:

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.

Job Summary and Key Responsibilities:

As a Lettings Negotiator, you will be responsible for delivering an exceptional customer experience while matching prospective tenants with suitable rental properties. You will manage the lettings process from initial enquiry through to move-in, build strong relationships with landlords and tenants, negotiate tenancy agreements, and contribute to the growth and success of the branch by achieving lettings targets and generating new business opportunities.

Duties will include:

• Register applicants and understand their rental property requirements.
• Match applicants with suitable rental properties and arrange viewings.
• Book and conduct property viewings.
• Build and maintain strong relationships with landlords, tenants, and applicants.
• Generate and convert lettings opportunities.
• Negotiate tenancy offers between landlords and prospective tenants.
• Provide landlords with regular updates, viewing feedback, and market advice.
• Progress tenancy applications from offer agreed through to move-in.
• Identify opportunities to generate landlord valuations and new business.
• Assist with property listings, ensuring marketing details are accurate, engaging, and up to date.
• Work closely with Property Management and other internal departments to deliver a seamless customer experience.
• Update and maintain the CRM/database accurately.
• Deliver exceptional customer service at all times.
• Work towards and exceed individual and branch performance targets.

Skills required:

• At least six months to one years experience as a residential lettings agent and a proven track record in securing new business.
• Excellent sales ability.
• High level of customer service skills.
• Good telephone manner and positive attitude.
• The ability to negotiate.
• Tenacity and be a self-starter with the drive to succeed.
• Ability to build and nurture trusted relationships at all levels.
• Be responsive to change.

We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, fantastic incentives along with personal recognition and development for achieving exceptional results.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Structured training and support through the Acorn Academy.
• Excellent opportunities for career progression.
• Fabulous rewards and incentives for Top achievers.
• Annual Awards Ceremony.
• An excellent, uncapped commission structure with further bonuses.
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Excellent parental leave & company fertility policy in place.
• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.

The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.