Job Description

JOB DUTIES AND RESPONSIBILITIES:

• Communicate loan decisions, answer questions and guide dealers/members through next steps/options.
• Process and disburse all Indirect loans in conformity with all applicable federal and state regulations as well as internal policies and procedures.
• Maintain working knowledge on all required loan documents, product related lending documents and all applicable operating systems.
• Review requests to ensure proper set up and documentation is completed prior to disbursement
• Ensure all stipulations are met prior to closing.
• Disburse all Indirect loans in accordance with VACU policy and procedures.
• Ensure that all application follow-up with dealers/members is done with efficiency and professionalism.
• Send, receive, and process inbound/outbound information from all sources including mail, fax, loan systems, and electronic mail.
• Provide support to other areas during times of high volume.
• Ensure teamwork within the department and promote internal quality service with other areas of the credit union.
• Make recommendations to enhance workflow, system processes and efficiencies.
• Assist in training of new indirect processors to the department.
• Maintain working knowledge of processes with outside vendors utilized as it relates to processing of applicable loan products.
• Maintain positive communication with participating dealerships to ensure processing and disbursement in a timely manner and in accordance with indirect lending platform requirements.
• Contribute towards individual, team and department goals while promoting team spirit.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Performs other duties as assigned.

Expectations:

• Accommodate flexible schedule including Saturdays, overtime and/or extended hours.
• Ability to work independently and collectively within team environment.
• Open minded and flexible to change.

JOB QUALIFICATIONS:

Knowledge and Experience:

• Proficient knowledge of financial products, services, policies and regulatory guidelines is required.
• Applicable knowledge of credit union policies, processes, and procedures with the ability to apply them appropriately is preferred.
• Considerable experience with processing and disbursements of consumer products is preferred.

Skills and Abilities:

• Ability to work independently in a fast paced environment is required.
• Excellent PC knowledge and ability to learn new operating systems as needed.
• Strong time management skills and strong sense of urgency to meet deadlines.
• Ability to communicate effectively (internal and external member service skills) is required.
• Strong organizational skills and multi tasking skills are required.
• Sound judgment and analytical skills are required
• Ability to handle stressful or difficult situations in a calm and professional manner.

Minimum Education and Experience:

• High school degree required.
• College degree or equivalent work experience required.

PHYSICAL REQUIREMENTS:

This job requires the ability to sit for long periods of time. This job requires infrequent lifting or carrying up to 10 pounds.