Job Description

Your role & work environment

You contribute to the operational credit processes of ING Luxembourg by ensuring the accurate, reliable and timely execution of credit files across Retail, Private and Wholesale Banking in line with the new strategy of the Bank.

Based in Luxembourg City, you will join the Shared Operations department, which brings together the Lending Operations, Real Estate Valuation, Customer Care, Payment Processing, and Payment Claims & Investigations teams, and work closely with multiple internal and external stakeholders.

This is a short term contract of 12 months

Your key responsibilities

Credit Operations Management

• Process incoming and outgoing credit-related correspondence
• Prepare credit files prior to submission to credit analysts
• Draft credit agreements and related documentation

Credit Facilities Setup & Monitoring

• Set up credit facilities in the relevant systems
• Monitor existing credit files throughout their lifecycle
• Ensure operational accuracy, completeness and timely follow-up

Stakeholder & Task Coordination

• Handle ad hoc requests from internal and external stakeholders
• Monitor, control and resolve outstanding operational tasks
• Act proactively to ensure smooth execution of credit operations

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Lending Operations Officer, you will need:

• A degree in Business Administration, Office Administration or a related field
• Previous experience in a credit-related environment is required

• Strong administrative rigour, accuracy and attention to detail

• Excellent organisational and communication skills, both written and verbal
• High motivation and willingness to learn
• Ability to work independently as well as within a team
• An interest in AI, in a regulated operational environment, is considered an asset
• Fluency in French, English and German is mandatory

We offer you

• A stimulating and professional working environment within an international banking group
• Opportunities for learning, development and career growth
• A collaborative culture driven by the ING Orange Code values

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!