Job Description

Lending Manager

Office-Based Role | North Sydney | Uncapped Commission + Bonus Opportunity

Mortgage House is seeking a driven, experienced, and customer-focused Lending Manager to join our high-performing team in an office-based role at Level 34, 101 Miller Street, North Sydney

This is a standout opportunity for an established lending professional who thrives in a fast-paced sales environment, knows how to build strong relationships, and wants to be directly rewarded for performance through uncapped commission and bonus opportunity

Mortgage House is an award-winning finance company with 30 years of experience delivering exceptional service to valued customers. As we continue transforming the way we work to better serve our customers, we are looking for people who are equally passionate about their career growth, customer outcomes, and business success.

The opportunity

As a Mortgage House Lending Manager, you will engage with customers to fully understand their unique circumstances and requirements, then provide practical and tailored mortgage solutions to meet their needs.

Your relationship management and communication skills will be critical in retaining, developing, and growing client relationships. You will bring natural sales ability, strong rapport-building capability, and a genuine desire to help customers. Combined with strong industry knowledge, this will ensure a superior customer experience and strong commercial outcomes.

You will be highly motivated and capable of working autonomously as part of a high-performing office-based team, where sales targets, service delivery, and accountability matter. A positive, flexible, and committed approach is essential, along with the ability to manage a high level of responsibility.

Why join Mortgage House?

• Office-based role in North Sydney within a collaborative, high-performance team environment
• Uncapped commission structure
• Bonus opportunity tied to performance
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  Join an award-winning brand with 30 years of industry presence
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  Strong systems, support, and operational infrastructure
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  Opportunity to grow your network, your settlements, and your earnings
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  Work in a business that values service, performance, improvement, and teamwork

Key responsibilities

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  Proactively originate referral opportunities through professional networks, including accountants, financial planners, conveyancers, real estate agents, and community groups, as well as through direct customer advocacy
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  Maintain a personal quarterly referral plan with target segments, outreach cadence, and conversion goals, and review progress monthly with the Team Leader
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  Record all outreach activity, referrals, and outcomes in the designated CRM, ensuring notes are complete and accurate
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  Connect with inbound leads to provide a range of lending options and respond promptly to all customer enquiries
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  Manage clients from lead stage through to settlement, and assist with any new requirements post-settlement
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  Provide suitable lending products and services for complex scenarios to ensure the right solution is identified for all types of lending
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  Structure loans that are beneficial to clients, meet their needs, and remain within credit policy requirements
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  Maintain up-to-date knowledge of current funding policies, rate changes, and competitor initiatives
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  Manage a portfolio of existing clients and new leads while actively working on new business enquiries
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  Act on customer feedback to ensure satisfaction, timely resolution, and escalation of issues where required, while maintaining high service standards to mitigate risk and loss
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  Provide effective feedback on business, operational, and team-based innovations and improvements where necessary
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  Maintain high data quality standards by ensuring all customer information is accurately captured in e-MMS (Electronic Mortgage Management System) and that all documentation is complete and correct
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  Strive to meet or exceed budgeted settlement volumes and personal performance targets
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  Participate in lending meetings, daily team huddles, and company-wide team events as required
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  Train and support new lenders, with a focus on scenario problem-solving and effective use of Mortgage House systems
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  Work closely with other areas of the business to ensure a seamless customer experience from application through to settlement
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  Perform any other duties as assigned by the General Manager, Managing Director, or CEO

Skills, knowledge and experience

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  Ability to develop others through feedback, coaching, and mentoring
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  Expert-level technical and professional skills, with proven experience in residential lending and mortgage management
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  Demonstrated ability to build strong relationships, develop referral networks, and generate new home lending business
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  Ability to champion the customer service experience and role model exceptional service delivery
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  Passionate and driven to meet or exceed set targets
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  High-level understanding of direct and indirect lending products and practices, with experience across a broad range of client scenarios
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  Ability to break down problems and situations into clear components, supporting effective decision-making for team members and customers to achieve the best outcome
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  Strong understanding of mortgage credit writing to ensure all solutions remain compliant, with the ability to influence others to improve their skills and knowledge in this area
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  Strong negotiation skills, with the ability to explore opportunities that lead to mutually beneficial outcomes
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  Open to new areas of learning and able to apply newly acquired knowledge and skills on the job
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  Sound understanding of banking and financial industry principles, regulations, the current market environment, and financial services legislation and requirements

Qualifications

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  Certificate IV in Finance and Mortgage Broking, or a similar recognised qualification

Personal attributes

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  Ability to motivate and drive performance in self and others
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  Excellent communication and relationship management skills
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  Strong planning and organisational skills
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  Action-oriented and results-driven
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  Builds rapport through strong interpersonal and active listening skills
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  Ability to adapt behavioural style to develop relationships and influence others effectively
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  Passionate about customer service
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  Genuine commitment to developing, coaching, and growing team members, both professionally and behaviourally
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  Maintains a positive outlook and works productively as part of a high-performing team
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  Ability to analyse situations and use initiative to find creative solutions
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  Demonstrates a high level of accuracy and attention to detail
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  Actively role models the House Values and Customer Service Group Charter, supports others, and assists with the onboarding of new team members
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  Willing to work flexible hours where required to achieve important goals and meet targets and incentives

Ready to step into a role where performance is recognised?

This is a genuine opportunity for a high-performing lender who wants to work in a professional, office-based environment, build strong referral channels, deliver outstanding customer outcomes, and be rewarded through uncapped commission and bonus opportunity