Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you.
In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives—all while working for one of the most trusted names in travel.
100% Remote – Work from the comfort of your home.
Competitive Pay – Earn $18.00–$30.00 per hour, based on experience and location.
Monthly Performance Incentives for sales and bookings.
Paid Virtual Training with all required equipment provided.
Comprehensive benefits including:
Medical, dental, vision, and prescription coverage
Flexible Spending Accounts
Wellness and Health Advocate programs
401(k) with employer match
FREE AAA Membership
And much more!
To be considered, candidates must reside in one of the following locations:
Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.
As a Remote Full-Service Travel Agent, you'll:
Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
Assist Members and non-Members via phone, email, and web chat.
Match travelers with the best destinations, travel products, and exclusive AAA benefits.
Build long-term client relationships that encourage repeat business.
Stay current on travel promotions, destinations, and industry trends.
Process travel reservations while maintaining compliance with ARC regulations and AAA policies.
Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
Meet performance goals while providing exceptional customer service.
Assist with travel-related problem resolution and itinerary changes.
Mentor fellow Travel Contact Center Associates when needed.
High school diploma or equivalent (travel school graduates are encouraged to apply).
At least 2 years of leisure travel industry experience.
Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.
Strong knowledge of domestic and international travel planning.
Excellent communication, customer service, sales, and problem-solving skills.
Extensive worldwide geography knowledge.
Ability to thrive in a fast-paced, high-volume contact center environment.
Ticket void and simple exchange experience is a plus.
Successful candidates must:
Attend all required paid virtual training (Monday–Friday, 9:00 AM–5:30 PM EST).
Successfully complete training before beginning regular work.
Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off.
At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today!
#LI-Remote US
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Sales
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
