Job Duties

• Manage all daily operations of the park’s leisure facilities, including the pool complex, ensuring a safe, welcoming, and enjoyable environment for guests.
• Identify and report on necessary expenditure for leisure operations, managing costs effectively and working closely with the General Manager to maintain financial targets.
• Monitor and enforce health and safety protocols within the leisure facilities, ensuring compliance with both company policies and legal standards.
• Recruit, train, and develop leisure staff, ensuring all team members meet required qualifications and safety training. Foster a positive and motivated work environment.
• Oversee pool water quality, ensuring it meets company guidelines and government health standards.
• Liaise with contractors and manage the maintenance of the pool plant and other leisure facilities, ensuring equipment is well-maintained and operational.
• Conduct regular reviews of risk assessments and ensure all safety procedures are followed, particularly in high-risk areas like the pool complex.
• Deliver exceptional customer service, ensuring guests enjoy their leisure experience and resolving any issues or concerns promptly and professionally.

Requirements

• National Pool Lifeguard Qualification (NPLQ) is highly desirable, though not essential as training will be provided.
• Proven experience in a similar role within the leisure or hospitality industry, with a strong background in managing pool facilities.
• Previous experience or certification in pool plant operations is essential.
• Strong leadership skills with the ability to manage, train, and motivate a team, creating a positive and productive work environment.
• In-depth knowledge of health and safety regulations, particularly in leisure and pool environments.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, contractors, and guests.
• Ability to resolve operational challenges and make decisions under pressure to ensure the safety and enjoyment of all guests.
• A flexible approach to working hours, with availability to work weekends, holidays, and during peak seasons as required.
• This role is subject to an Enhanced Disclosure and Barring Service (DBS) check, including a check against the Children's Barred List