Job Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Making the people around us feel special is what we do. As our lei greeter, you will be an icon of Hawaiian hospitality, welcoming visitors with open arms and adorning them with beautiful flower lei. You will be an integral part of the Hawaiian experience by giving guests their first taste of the Aloha spirit as they arrive at the hotel. The warm greeting and genuine hospitality you provide will be that start of an amazing experience and will help us turn moments into memories for our guests.

Hourly Rate: $23.50

What you will be doing:

• Greet all guests in a warm, friendly and efficient manner bringing the sense of aloha with each interaction
• Escort arriving guests from the Porte Cochere to the front desk, recognizing our loyal returning guests by name and introducing the agent to the guest
• Offer a local amuse-bouche to enjoy while guests are checking in
• Provide assistance with transportation and directions for our guests and patrons
• Share accurate information about and promote resort amenities, events and activities, when interacting with guests including (but not limited to) hours of operation, promotions, menu selection, venue and guest room location and current events.
• Interact with our guests and patrons in the lobby, sharing your knowledge and passion for Hawaiian culture and history, giving our guests a sense of place
• Replenish beverages, guest drinking glasses, amuse-bouche and serving trays
• Assist the Bell Desk with coordinating the Department’s daily activities such as check-ins, departures, vehicle pick-ups, lost luggage, guest transportation and other duties as needed
• Assist the Bell Desk with clerical duties such as the bellman’s log sheet, memos, porterage, schedules and ordering of Departmental supplies
• Assist wherever and whenever necessary for guest satisfaction and standard of operations

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma and/or vocational training

Experience

• Previous experience in a Guest Service capacity is an asset.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements: Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor? Discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani