Job Description
What you'll bring to the team
The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations.
Key Objectives
- Welcome guests into the resort with a genuine warm welcome.
- Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
- Ability to work under pressure and in a fast environment.
- Ability to work independently and make thoughtful decisions with keen attention to detail.
- Ability to manage guest concerns and any emergency situation that may arise.
Main Responsibilities:
- To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
- To produce accurate and timely reports and correctly handle all cash transactions
- To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
- To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy
- Transmit credit card batches.
- Complete and transmit daily management and accounting reports and supporting documents.
- Act as hotel system liaison during night hours.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
- Manage and track reservation deposit collection.
- Ensuring guest information has been entered accurately
- Ensuring all guest package add-ons have been correctly added to arriving reservations
- Ensuring all parking charges are posted correctly
- Responding to guest inquires through all communication channels
- May assist with other duties as assigned.
Qualifications & Experience
• Previous hotel Front Desk experience with excellent guest service skills a must. • Must possess excellent mathematical skills, previous cash-handling experience and knowledge of accounting principles. • Organizational skills required for this position include strong follow-through, problem solving, and communication. • Proficiency with Opera property management system (PMS) a must. • Must have the ability to successfully work independently with minimal supervision.
Physical Demands G Roles
- Standing: Constant 100%
- Walking: Constant 100%
- Sitting: Occasionally 30% (e.g., except during breaks)
- Lifting/Carrying:
- 0–10 lbs: Constant 80%
- 10–25 lbs: Constant 80%
- 25–50 lbs: Occasionally%
- 50+ lbs: Occasionally team lift: 50% of the time
- Pushing/Pulling: Frequent 80% (equipment used: [e.g., carts, product pallet jacks, machinery])
- Reaching:
- Below waist: Frequently 90%
- Waist to shoulder: Frequently 90%
- Overhead: Occasionally 10%
- Bending/Stooping: Frequently 100%
- Twisting: Frequently 100%
- Kneeling/Crouching: Frequently 100%
- Climbing (stairs/ladders): Occasionally 50%
- Manual Dexterity (hands/fingers): Typing, handling small objects, tools, handling cardboard-Frequently 100%
- Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100%
- Noise Exposure: Moderate-Frequently, Loud-Frequently 100%
- Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100%
- Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100%
- Additional Requirements: N/A
- Accommodation Statement:Reasonable accommodations will be made in accordance with applicable California law.
Benefits
· Excellent health care options (medical, dental, and vision that encourage preventative care).
· Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
· Merlin Magic Pass for friends and family to enjoy the parks & attractions
· Recognition Programs and Rewards
· 401(k) program with company match
· Tuition reimbursement programs
· Numerous learning and advancement opportunities
Pay Range
USD $20.50/Hr.
