Job Description
What you'll bring to the team
Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.
Key Objectives
- Welcome guests into the resort with a genuine warm welcome.
- Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
- Ability to work under pressure and in a fast environment.
- Works effectively in a team environment.
Essential Functions:
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
Maintain and improve the quality of the guest experience
Process all payments according to established hotel requirements
Provide information and assistance to all guests and visitors
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Assist guest services, safety services, housekeeping, and engineering team
Maintain confidentiality of all guests
Must be able to multitask and prioritize departmental functions to meet deadlinesQualifications & Experience
- 1 – 3 years of Hotel front desk experience preferred.
- Preferred candidate will have experience in OPERA property management system or equivalent.
- Must be able to speak the English language clearly and fluently.
- Preferred candidate will have the ability to speak Spanish fluently.
- Provide excellent customer service and maintain a professional demeanour.
- Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
- Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Physical Requirements:
- Sitting: None (0%)
- Standing: Constantly (67-100%)
- Walking: Occasionally (1 – 33%)
- Lifts & Carries Up to 10 pounds: Occasionally (1-33%)
- Twisting: Occasionally (1-33%)
- Bending: Occasionally (1-33%)
- Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%)
- Pulling: None (0%)
- Wrist Deviation (Side to Side): Occasionally (1 – 33%)
- Hand/Write Repetitions (Up and Down): None (0%)
- Reaching: Occasionally (1-33%)
- Grasping: Simple < 50 Pounds
- Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength
- Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength
- Pushing: None (0%)
Visual Requirements:
- Other: Depth perception, distance vision, ability to focus
Working Conditions:
- Temperature: Between 16 and 95 degrees
- Crawl Space/Cramped Position Exposed: < 1 hour a day
- Personal Protective Equipment (Respiratory Mask etc.): None (0%)
- Driving: None (0%)
- Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%)
The duties & physical requirements listed above are intended only as illustrations of the various types
of work that may be performed. The omission of specific statements of duties & physical requirements
does not exclude them from the position if the work is similar, related or a logical assignment to the
position.
Benefits
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com
Pay Range
Compensation between USD $19.50/Hr.-USD $19.50/Hr.
