Provide friendly, excellent service to every customer who dines in the assigned restaurant and take the customers with their food and beverage orders. All functions will be performed within the guidelines of the Downstream Casino Resort policies and procedures, Internal Control Standards, and objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Greets guests at assigned tables and ensures each guest needs are met.
Returns to each assigned table periodically to ascertain whether additional items are desired.
As guests have completed each course, clear empty plates.
Serves food and beverages to guests where appropriate.
Ushers’ guests to their tables
Adhere to regulatory, departmental, and company policies in an ethical manner.
Refills, water, coffee, and other drinks upon request of guests
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attends all necessary training meetings.
Assist in other projects, as directed.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
Outstanding example of and a credit to Downstream Casino Resort
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
Must be at least 18 years old or older upon employment.
Able to carry and balance service tray.
Legible handwriting
Prior food server experience preferred.
Basic knowledge of menu prices and composition of food and beverage menu items, daily specials, and proper placing procedures
Team player
Must present a well-groomed and professional appearance.
Must possess excellent communication skills.
Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Must be able to deal effectively and interact well with customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to be approved for and maintain a valid gaming license.
Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Respond to visual and oral cues.
Operate in mentally and physically stressful situations.
Must be able to maneuver from restaurant to kitchen area and back to restaurant bringing customers their food and beverage orders during the entire shift.
Able to lift trays with food above shoulder level.
Able to tolerate areas containing secondary smoke.
Must have the physical ability to work in extreme weather as well as the ability to lift 80 lbs., to squat, stand or bend repeatedly.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
Downstream Casino Resort provides a Las Vegas-style entertainment experience for everyone. Whether you prefer high energy surroundings or a more intimate experience, Downstream Casino Resort offers new ways to play influenced by the rich history of Native American culture.
