Job Description

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top creators for each individual legal use case.

About the Role

We are seeking a Legally Trained Workflow Specialist to join our Customer Success team, supporting South African law firms, corporate legal departments, and public‑sector legal teams in modernising their processes through AI‑enabled workflows and legal information tools

Responsibilities

Client Onboarding and Training

• Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.

• Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management

• Create clear, practical training materials, including guides and short videos.

• Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.

Adoption and Value Realisation

• Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.

• Identify adoption obstacles specific to SA legal environments

• Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.

• Work with customers to understand existing processes and design improved, AI‑supported workflows.

• Configure workflows to align with client preferences, practice‑area needs, and organisational standards.

• Share proven approaches and best practices to support learning across the customer base.

Product Feedback and Cross‑Functional Collaboration

• Represent customer perspectives internally, translating feedback into clear, practical insights.

• Partner with product and development teams to inform future improvements.

• Support testing of new features, focusing on usability, accuracy, and real‑world application.

Requirements

• Admitted Attorney (LLB required; articles completed).

• 2–5+ years post‑admission

• Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)

• Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training

• Ability to “translate” legal workflows into repeatable, technology‑enabled processes.

• An interest in legal technology and curiosity about how AI can support better legal outcomes

• Excellent relationship‑building, active listening and stakeholder‑management skills.

• Data‑driven mindset with the ability to articulate value and ROI.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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