This is a remote position.

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  Check and monitor the firm’s main email inbox during the assigned schedule
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  Review incoming emails and sort them into the proper folders, labels, or categories
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  Forward emails to the correct team members based on the nature and urgency of each message
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  Identify potential leads, intake-related messages, or client inquiries and report them to the intake specialist or assigned team member
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  Use Gmail functions and approved AI tools to help organize, process, or summarize email-related tasks when needed
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  Assist with basic document-related tasks using Word and Adobe Acrobat
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  Monitor text messages from RingCentral when assigned, especially for lead or intake-related messages
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  Check assigned social media accounts for possible inquiries or leads when needed
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  Respond to selected client emails only when instructed and using a professional tone
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  Maintain confidentiality when handling legal, client, case-related, or sensitive firm information
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  Communicate clearly with the law firm owner, law firm manager, and internal team through the assigned communication channels
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  Stay receptive to feedback and follow established processes, inbox rules, and team instructions

Requirements

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  At least 1 year of experience managing, checking, or organizing an attorney’s email inbox
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  Previous experience working with a law firm, preferably a litigation firm
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  Advanced understanding of Gmail, including labels, folders, forwarding, search, filters, and inbox organization
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  Basic proficiency in Microsoft Word and Adobe Acrobat
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  Strong written English skills with the ability to communicate clearly, accurately, and professionally
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  High attention to detail and ability to identify urgent, important, or sensitive messages
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  Organized, reliable, and able to work consistently during scheduled hours
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  Able to follow instructions, accept feedback, and work with accuracy even with minimal supervision
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  Comfortable handling confidential legal, client, and case-related information
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  Professional, respectful, and service-oriented when communicating with internal team members or clients

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  Familiarity with RingCentral, Google Chat, Claude, or other AI-assisted tools
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  Experience supporting personal injury, accident, or litigation law firms
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  Experience identifying and routing leads or intake-related inquiries