Job Description

Join CMS’s Legal Tech team and play a key role in helping our people make the most of the technology that supports how we work and deliver services to clients. This role combines product management, business change and stakeholder engagement, with a strong focus on embedding legal technology into day-to-day practice. You’ll work closely with colleagues across Legal Tech, Innovation, Legal Operations, IT and our Practice Groups to drive adoption, improve user experience and support the responsible introduction of new technologies, including generative AI capabilities.

About the role

You will work closely with colleagues across Legal Tech, Innovation, IT and Practice Groups, you will help embed tools into real workflows, support innovation within the Practice Groups, and contribute to how CMS uses technology to support clients and colleagues.

As a Legal Tech Product Manager, you'll embed our Legal Tech platforms into business-as-usual workflows.

In this role, you can expect to get involved in a variety of work including:

Product management and adoption

• Own the vision, roadmap and objectives for assigned Legal Tech platforms.
• Define success measures and monitor adoption, usage and business value.
• Develop and deliver adoption strategies that support long-term behavioural change, including self-service resources, support models and role-based enablement.
• Gather user feedback and use insights to continuously improve how tools are positioned and adopted.
• Work with suppliers to manage service performance, product development discussions and issue resolution.
• Support contract renewals and commercial discussions with senior colleagues.
• Ensure products operate in line with information security, risk and data protection requirements.
• Partner with Legal Tech Delivery colleagues to support successful implementation of tools on client matters.
• Support pilots, proof-of-concepts and controlled releases of new capabilities.

Practice Group partnership

You'll act as a dedicated Legal Tech contact for an aligned Practice Group, helping colleagues identify opportunities to improve the way work is delivered.

This includes:

• Building an understanding of the Practice Group’s work and priorities.
• Identifying where legal technology can improve existing processes or support new approaches to client work.
• Designing adoption plans and engagement activities tailored to the needs of the Practice Group.
• Working closely with colleagues across Innovation, Legal Operations and Project Management teams.
• Delivering training sessions and workshops.
• Facilitating discussions around the use of Legal Tech on matters and client engagements.

Client and market engagement

You'll also contribute to client-facing activities, including:

• Delivering client training, webinars and learning sessions.
• Supporting responses to requests for proposals (RFPs).
• Creating content and presentations that showcase CMS’s Legal Tech and Innovation capabilities.
• Participating in client meetings and conversations focused on technology-enabled legal services.
• Monitoring developments in the legal technology market and identifying opportunities for testing and evaluation.
• Contributing to pitches and client opportunities where Legal Tech capability is a key differentiator.
• Work as part of an agile product management team.
• Manage and prioritise product backlogs for assigned platforms.
• Share knowledge and collaborate with Legal Tech Product Managers, Legal Technologists and Solution Engineers across the team.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Proven experience in change management, legal technology or innovation within the legal sector or another professional services environment.
• Experience practising as a solicitor is desirable but not essential.
• Strong people leadership and stakeholder engagement experience, with the ability to influence at all levels.
• Comfortable balancing strategic thinking with hands-on operational delivery.
• Experience working in Agile or iterative delivery environments would be a plus.
• Confident communicator, able to present, train and explain complex tools.
• Experience with project scoping is a must.
• Solution oriented, problem solver and self-starter mindset.
• Able to adapt and navigate a disruptive and changeable market.

#LI-EH1

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.