Job Description

Organized, Assertive, and Ready to Make Legal Processes Run Smoothly? Let’s Talk

Our ideal Legal Support Specialist will ensure all court-related documents are accurately prepared, processed, and tracked, supporting timely, compliant actions across liens, garnishments, judgments, and repossessions. Our Legal Support Specialists collaborate with internal partners and courts while maintaining a high standard of accuracy, confidentiality, and service.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee.

In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Responsibilities

• Preparing, reviewing, and processing court documents before submission
• Handling lien and garnishment answers via mail, fax, and email
• Preparing bank garnishment documents
• Assisting with scheduling and canceling repossessions
• Scanning and uploading legal documents to customer accounts
• Processing paid-in-full and balance letters
• Preparing motions for judgment for various courts
• Reviewing accounts for repossession changes
• Responding promptly to emails, voicemails, and internal messages
• Providing backup support for Bankruptcy, Virginia Beach, and Norfolk courts
• Working independently while collaborating with a supportive legal team

Requirements

Preferred Experience

• Strong written and verbal communication skills
• Excellent attention to detail and follow-up
• Ability to multitask in a fast-paced, high-volume environment
• Professional phone etiquette and customer-focused mindset
• Comfortable using Microsoft tools and basic computer systems
• Organized, dependable, and able to work independently

Education

• Customer service experience (2+ years preferred)
• Collections or civil court experience is a plus—but not required
• High School diploma or GED required
• Associate’s degree preferred, not required

Work Environment

• On-time, reliable attendance; ability to work overtime as needed.
• Comfortable operating in high-volume conditions with minimal supervision.

Benefits

• Medical
• Dental
• Vision
• Life
• Short term & Long term Disability
• PTO & Sick Days
• Employee Discount
• Employee Assistance Program
• 401k