Job Description

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

We are looking for a detail-oriented Training Specialist to join our Customer Education team, supporting Mitratech’s TeamConnect platform.

This role is ideal for someone with legal experience interested in transitioning into a training and enablement career You don’t need to be a professional trainer yet; we will teach you that. What matters most is your ability to understand legal workflows, learn complex systems, and communicate clearly.

Essential Duties & Responsibilities

• Learn and become proficient in TeamConnect (legal matter management platform)
• Deliver instructor-led training sessions to clients virtually
• Collaborate with Product, Services, Support, and CSMs to:
  • Understand new features
  • Translate them into training content
• Create and maintain training materials:
  • eLearning courses (LMS)
  • Job aids, guides, video tutorials and documentation
• Manage and organize training logistics:
  • Scheduling sessions
  • Coordinating with clients & Project Managers
• Maintain and improve LMS content and structure
• Continuously improve training based on feedback and product updates

Requirements & Skills:

Required

• 1+ years of experience in a legal environment (law firm, legal department, or legal services)
• Strong English communication skills (written and verbal)
• Close attention to detail and organization
• Ability to learn complex systems quickly
• Strong time management and ability to work independently

Preferred (but not required)

• Experience explaining processes or training others
• Experience with legal software or case/matter management systems
• Experience creating documentation, guides, or SOPs
• Familiarity with LMS platforms or eLearning tools

Education:

• Bachelor's Degree in Law, Criminology, Public Administration, Political Science, or related fields.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.