Job Description

The Legal Services Assistant position provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows.

Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers. The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control.
This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys. Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service.

Essential Job Duties:
While the regular or day-to-day duties of an Ice Miller Legal Services Assistant may vary depending on the LSA’s scope and practice area, all individuals in this role must meet a core set of basic requirements. In addition to these foundational expectations, the following qualifications are considered essential for success as a Legal Services Assistant, as applicable to the specific assignment:

• Document Skills
  • Prepare, format, revise, proofread, and finalize a variety of legal documents, ensuring proper grammar, punctuation, and adherence to firm and practice group-specific standards.
  • Ensure all documents meet firm branding, formatting, and functionality guidelines.
  • Demonstrate accuracy and attention to detail in all aspects of document preparation and management.
  • Prepares and edits documents in Microsoft Word that are stable and implements use of advanced formatting tools such as Styles, Table of Contents, and Table of Authorities.
  • Leverages firm-adopted technology and systems to manage and format legal documents with precision.
  • Learns and troubleshoots document issues efficiently, demonstrating growing technical confidence.
  • Executes complex document markups and formatting instructions accurately and in a timely manner.
  • Ability to create basic to intermediate-level spreadsheets and print all spreadsheets in Excel.
  • Ability to create basic to intermediate-level PowerPoint presentations.
• Administrative and Operational Support
  • Adapts to differing substantive and individual attorney styles across various practice areas.
  • Anticipates timekeeper needs and proactively provides administrative and project support.
  • Demonstrates initiative in resolving workflow challenges and contributes to the overall efficiency of the team.
  • Maintains high standards of organization, follow-through, and attention to detail in day-to-day support tasks.
• Client Service and Team Collaboration
  • Maintains a client-first mindset in all interactions, both internal and external.
  • Demonstrates strong written and verbal communication skills, with emphasis on accuracy, tone, and professionalism.
  • Works collaboratively with peers across practice teams and contributes to a supportive team environment.
  • Begins to guide and support less experienced team members, sharing knowledge and modeling best practices.
• Adaptability and Professional Growth
  • Remains composed and productive under pressure and during periods of high-volume work.
  • Adjusts to shifting priorities and timelines with a flexible and solution-focused approach.
  • Embraces and leverages legal technology to improve processes and workflows.
  • Demonstrates motivation to grow technical and soft skills through continuous learning.

Minimum Requirements:
The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• High school diploma required
• At least three (3) years of previous administrative experience in the legal industry required
• Willingness and ability to learn multiple practice areas within the law firm
• Ability to prioritize work and balance multiple projects and deadlines
• Continuous learner who is adaptable and proactive
• Contributes to a working group and provides reliable service to a diverse group of professionals
• Ability to maintain a professional demeanor, exhibit sound judgment, use discretion, and maintain confidentiality
• Ability to exhibit problem-solving skills and demonstrate initiative
• Excellent clerical skills and knowledge of grammar, spelling, and punctuation
• Exceptional client service skills in person, over the phone, and via email
• Exceptional attention to detail and ability to work independently and proactively
• Ability to work with a diverse group of professionals across all offices
• Must be able to perform all essential duties
• A professional, flexible, and positive approach to working with colleagues and clients
• Must be able to perform all essential duties

Technical Skills Required: Intermediate to proficient skills in Microsoft Word (see “Document Skills” above for specific examples), Adobe, Excel, and PowerPoint. Proficiency in Word editing tools such as Litera, DocXtools, NTD, and Check is required. Intermediate knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software is also required. Prior experience with workflow software is a plus; at Ice Miller, we use BigHand to collaborate across offices within practice group teams. The Firm currently utilizes the following programs: InTapp, NetDocuments, BillPro, Elite 3E, and Emburse (formerly ChromeRiver).

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and a telephone. This position also requires the use of printing, copying, faxing, and scanning equipment.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Ice Miller is committed to recruiting, developing, and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly, and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States.

Ice Miller LLP is an Equal Opportunity Employer.

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