Job Description

We are looking for an experienced Legal Collections Specialist to join our team! This role is ideal for a collections professional with strong experience in Australian debt collections, late-stage collections, legal referrals, customer negotiation, and legal recovery processes

Working closely with internal stakeholders, external legal firms, and customers, you will be responsible for managing accounts that are approaching or have entered the legal collections process. You will assess accounts for legal suitability, negotiate commercial outcomes with customers, and coordinate legal escalation where required, with the goal of recovering outstanding debts while minimising unnecessary legal costs and impact on customers.

Key Responsibilities

Legal Collections & Account Assessment

• Review delinquent accounts and legal referrals to determine whether they meet the criteria for legal escalation
• Assess account history, customer circumstances, payment behavior, and supporting documentation to determine appropriate recovery strategies
• Identify opportunities to resolve accounts before legal proceedings commence
• Escalate complex cases and judgment calls to management where required
• Provide feedback to internal stakeholders where improvements to legal referrals or account handling are identified

Customer Engagement & Negotiation

• Manage direct customer correspondence throughout the legal collections process
• Contact customers by phone, email, and written correspondence to understand their circumstances and negotiate suitable outcomes
• Negotiate settlements, payment arrangements, and other commercial resolutions
• Continue engaging with customers after legal action has commenced to seek opportunities for early resolution
• Support customers in understanding and navigating the legal collections process while maintaining a professional customer experience

Legal Process Management

• Manage accounts from the pre-legal notice stage through the legal collections process
• Prepare and issue instructions to approved external legal firms for legal progression
• Provide relevant account information and documentation to external legal providers
• Monitor the progress of legal matters and ensure actions are completed within required timeframes
• Liaise with internal stakeholders and external legal providers to ensure cases are managed efficiently

Stakeholder Collaboration

• Work closely with the Legal Support Manager and internal collections teams on complex and escalated accounts
• Collaborate with external legal firms and other stakeholders to achieve effective debt recovery outcomes
• Provide recommendations based on analysis of account history, customer circumstances, and supporting documentation
• Maintain clear, professional, and effective communication with customers and stakeholders

Risk, Compliance & Documentation

• Ensure all activities comply with company policies, procedures, regulatory requirements, and applicable legislation
• Maintain accurate records of customer communications, negotiations, agreements, and legal actions
• Handle customer information confidentially and in accordance with privacy and data security requirements
• Identify and escalate potential compliance issues, process risks, data integrity concerns, and system issues
• Complete required GRC actions accurately and within mandated timeframes
• Apply sound judgment and risk-based thinking when assessing accounts and determining appropriate recovery actions

Qualifications

• 2–3+ years' experience in Australian debt collections or debt recovery
• Experience with late-stage or legal collections highly preferred
• Experience negotiating payment arrangements, settlements, or resolutions
• Strong communication, negotiation, and customer service skills
• Strong attention to detail and ability to analyse account and payment information
• Understanding of collections processes, compliance, and customer data handling
• Ability to manage sensitive cases and work effectively with internal teams and external legal providers

Why Join Vault Outsourcing?

• Work directly with an Australian corporate client and gain international exposure in legal collections and debt recovery
• Enjoy a stable AU dayshift schedule that supports work-life balance
• Build specialised experience in Australian legal collections and late-stage debt recovery
• Competitive salary and benefits package
• HMO + paid time off
• Career growth and professional development opportunities
• Supportive leadership and collaborative team culture
• Be part of a people-first workplace that values trust, teamwork, and continuous learning

This role is ideal for experienced Australian collections professionals looking to specialise in legal collections and develop a long-term career supporting global businesses in a stable and professional environment.