Job Description

Join our People-First Team and Make a Difference

Are you a friendly and professional person who can’t help but make a good first impression? Delaney Roberts Family Lawyers is seeking an enthusiastic Receptionist to join our team and play a crucial role in supporting our Family Law practice. With our "People First" philosophy at the heart of everything we do, this is your chance to help us deliver an outstanding experience for our clients and team members alike.

Why Choose Us?

At Delaney Roberts Family Lawyers, we are committed to attracting and nurturing top talent by ensuring all employees feel valued and supported. Our mission is to secure the best future for every client and their family, and we achieve this by embedding our values into every aspect of our work.

About the Role

As our Receptionist, you will help manage daily operations to ensure we deliver exceptional client experiences. You will be responsible for delivering a great first impression on the phone and in person. Creating a welcoming environment for our clients and providing essential administrative support across the office. Full training is provided to help you excel in tasks ranging from client interaction to managing multiple systems. Your responsibilities will include:

• Managing incoming and outgoing calls via C3X which is a software-based phone system
• Accurately recording client and enquiry details in Clio our legal CRM system
• Performing conflict checks to ensure we are able to work people enquiring about our services.
• Greeting clients and attending to their needs
• Assisting with filing and general administration which will require you to follow our Smart Operating Procedures (SOP) and use LEAP (our practice software for managing legal matters)
• Coordinating appointments and booking meeting room schedules via Microsoft Office.
• Handling mail and deliveries
• Ensuring the office and kitchens are well-presented
• Providing additional support where needed

About You

We are looking for someone with a proactive attitude who is passionate about creating a positive experience for others. To succeed in this role, you will need:

• At least 2 years of experience working as a receptionist in a corporate or professional services environment.
• A positive, and self-motivated attitude
• Exceptional written and verbal communication skills
• Empathy and resilience when dealing with emotional clients (we provide de-escalation technique training).
• High attention to detail and accuracy
• Intermediate proficiency in Microsoft Office Suite
• An aptitude for technology and picking up new systems and processes.
• The ability to multitask and prioritise in a busy office environment – we host a lot of client meetings and mediations in our offices.

What’s in it for You?

• Training, Development and Progression – We provide full training and support to help you succeed in your role. If you are interested in progression, this role offers a career pathway to Legal Assistant.
• Employee Incentives – Participate in a range of employee reward programs with monthly and quarterly incentives including vouchers and cash.
• Inclusive Culture – Be part of a respectful and welcoming workplace where everyone is valued.
• Enjoy regular events like Friday night drinks, end-of-month celebrations, EOFY parties, Melbourne Cup festivities, Christmas parties, and more.
• Wellbeing: Access our comprehensive Employee Assistance Program, offering 24/7 support from psychologists via phone, videoconference, or in person. This benefit extends to your immediate family as well.
• Modern office, building design features and a Newcastle CBD location with easy access greenspaces, the light rail and other public transport option

How to apply

If you are ready to join a firm that truly values its people and contribute to our mission, we would love to hear from you.

Please submit your application, including a cover letter, by clicking the "Apply" button.