Job Description

The General Counsel’s Organization

The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.

Under the general supervision of the Legal Analyst, the Coordinator-Legal Operations is responsible for the end-to-end processing of garnishments, levies, and other similar third-party legal orders and providing other administrative support as required.

• Intake, processing and responding to subpoenas, garnishments, levies, asset freezes, and similar legal orders as required.

• Ensure that legal orders including subpoenas, garnishments, levies, and similar third-party legal orders are actioned timely in accordance with relevant federal and state laws.

• Prepare correspondence to an issuer of a legal request.

• Evaluate legal orders, research accounts, and identify customer or merchant accounts responsive to legal requests.

• Provide support as part of a quality assurance team to ensure colleague work is performed in accordance with Amex policies, procedures and applicable law.

• Perform quality testing inclusive of individual specialist monitoring and other quality programs as required.

• Navigate multiple systems and platforms and adapting to new technologies.

• Follow escalation criteria for third party legal orders to the supervisor when required.

• Ability to demonstrate a strong understanding of applicable federal and state laws, and policies and procedures related to the processing of legal orders.

• Perform other work-related duties as required.

• Support special projects as needed.

Minimum Qualifications

• Graduates in law or related subjects.

• Proficient in the use of MS Office Suite and Adobe Acrobat.

• Strong written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Strong research and analytical skills.

Preferred Qualifications

• Graduates in law or related subjects

• 0-2 years of experience in an operations team/ in-house legal department

• Articulate and fluent verbal and written English

• Sense of urgency, ability to discern critical matters and to meet deadlines

• Strong computer skills with proficiency in MS Office Suite and Adobe Acrobat

• Able to work independently and as a team player

• Strong written and oral communication skills

• Meticulous with attention to detail, able to analyze and problem solve

• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms

• Able to work productively in a fast-paced environment with shifting priorities

• Excellent organization and time management skills

• Able to maintain confidentiality of sensitive information

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.